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Rubbish download speeds

My download speed has dropped from 200/350 mbps to 3mbps in the last three weeks despite a fibre cable outside my property I have tried to book and engineer without any response whatsoever  What do I do next 

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Re: Rubbish download speeds

Hi Moonig,

 

Thanks for posting and sorry to hear you're having some issues with your download speeds.

 

Is this over a wired or wireless connection?

 

Can you confirm if you've checked for area issues online and been through diagnostics? You can do this here

 

Alex_Rm

 

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Re: Rubbish download speeds

Hi 

 I have tried wired and Wi-fi ,Complete reboots and The TiVo box won’t even allow any demand programs and even when it does it drops out 

this issue is I believe outside the property not inside 

it is extremely random and on the odd occasion allows 150mbps but generally chokes well below this figure

its as if a major user is monopolising the band width ?up or downstream 

 

 

 

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Re: Rubbish download speeds

Thank you for coming back to us @Mooning. 

 

Are you able to post your router logs so that we are able to look into these please? 

 

Kind regards,

Zak_M 

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