on 01-06-2022 19:17
I have just been on to Virgin Customer service to complain that I had an appointment with a Virgin Engineer who didn't show up. I was told that because there were issues with Virgin broadband in my postcode, the appointment was cancelled. Would have been nice if someone told me, I wouldn't of rushed home to make sure I was in.
I told Colin (Customer Service, Not) that the issue has been going on for months that is why an engineer was booked. I asked Colin why I was paying for 350M/bit and only getting 87M/bit. Colin's answer, "You only get the speed to the box not your PC" I said I should only pay for 100M/bit in that case. He said do what you want. He didn't want to help at all. Didn't care that an engineer failed to show up. I pay over £ 130.00 for this rubbish service. Sky is calling.
on 01-06-2022 21:15
on 04-06-2022 14:40
Thanks for your post on our Community Forums @Steve2106, and I'm terribly sorry to hear of the poor customer services, on top of the recent issues that have been experienced in your local area.
Can you please confirm if there are any local area issues currently?
If you're also able to address the questions posted by @jbrennand, that would be most welcome.