Ridiculous coverage

[Princehabeeb7]

I got a call from virgin media asking me to upgrade my account and get faster speed and other benefits for 10 pounds extra. I explained to the customer service lady that the wifi does not even get to my room. Imagine having to position yourself at a spot in your room to get internet. So the CS rep said that I can get tech guys to come and fix it for free after I upgrade or request for a pod to boost signal. Now to get the pods you need to test the internet in all your rooms. How can you test something that does not exist? The wifi does not even cover the rooms. I have been going round and around to make a complaint but it's even horrible to get through. I am highly disappointed. I will call to cancel the new Contract.

[jbrennand]

See if anything here helps...

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To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max

See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.

[Kath_F]

Hi Princehabeeb7, 

Thanks for taking the time to post in our Community. We're sorry to hear you've been having some issues with your WiFi connection. 

I can see that you've already spoken to another member of our team and your first pod is on it's way to you. Once you receive your pod, this link should help you get it up and running and installed. If you have any further issues, pop back and let us know. 

Thanks,