Virgin Media Community

[pucklefish]

Hi,

Is someone from the VM team able to explain why my service is so terrible and I suffer extreme latency and packet loss.  I restart the modem regular, all of my devices connected via ethernet yet the quality of the M500 connection I have is terrible. 

The second question, every day at around 19:00 my internet speed drops significantly from roughly 500Mbps to between 150Mbps and 200Mbps.  This is well below the minimum speed guaranteed (https://www.virginmedia.com/shop/broadband/speeds).  What information do I need to provide if I want to request compenstation or terminate?

[carl_pearce]

Did you reply to the forum staff in your last thread?

https://community.virginmedia.com/t5/Networking-and-WiFi/Latency-and-packet-loss/m-p/4410788#M324301 

[pucklefish]

Yes, and the system improved for a short period.  It's now gotten much worse.

[HDSharks]

welcome to the party - seems lots of us in the same boat right now

[pucklefish]

It's getting worse and definitely showing congestion or over subscription.  In addition to having internet down for 4 days this is a joke.