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pucklefish
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Ridiculous Latency and inconsistent speeds

Hi,

Is someone from the VM team able to explain why my service is so terrible and I suffer extreme latency and packet loss.  I restart the modem regular, all of my devices connected via ethernet yet the quality of the M500 connection I have is terrible. 

The second question, every day at around 19:00 my internet speed drops significantly from roughly 500Mbps to between 150Mbps and 200Mbps.  This is well below the minimum speed guaranteed (https://www.virginmedia.com/shop/broadband/speeds).  What information do I need to provide if I want to request compenstation or terminate?

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carl_pearce
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Re: Ridiculous Latency and inconsistent speeds

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pucklefish
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Re: Ridiculous Latency and inconsistent speeds

Yes, and the system improved for a short period.  It's now gotten much worse.

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HDSharks
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Re: Ridiculous Latency and inconsistent speeds

welcome to the party - seems lots of us in the same boat right now

pucklefish
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Re: Ridiculous Latency and inconsistent speeds

It's getting worse and definitely showing congestion or over subscription.  In addition to having internet down for 4 days this is a joke.

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