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ItsMyVMService
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Message 11 of 61
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Re: Review my speeds + router status

For ref this is what it was previously:
https://cdn.upload2.us/2022/01/08/3db87cc85c5ac028548809533c195e09.png (across wired + wifi)

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Virgin Media Hub 5 - Gig1 - ASUS RT-AC88U (Asuswrt-Merlin) is disabled during upgrade testing (and VM troubleshooting).

My Broadband Ping - Home Broadband Connection
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risc19
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Message 12 of 61
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Re: Review my speeds + router status

Give it a day to gather some data mate.

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conman33158
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Message 13 of 61
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Re: Review my speeds + router status

Something doesn't look right with the BQM mate. Looks to be a line problem.

Have you Checked service status and also called 0800 561 0061 for the most up to date faults information in your area?

In failing that you could ring Virgin on or just after 8am on 0345 454 1111 or 150 from a Virgin landline, alternatively you can wait here for a Virgin staff member to pick it up, but unfortunately this will typically be between 3-7 days, sometimes sooner, sometimes later depending on how busy they are. If you decide to call it in it will run through a few automated options and after that ring back again and it should recognise that you have rang previously and then put you in the queue for a Virgin representative.

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BT Full Fibre 900 FTTP - Asus RT-AX82U to Openreach ONT Box & Asus RT-AX56U with AiMesh setup
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ItsMyVMService
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Message 14 of 61
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Re: Review my speeds + router status

Thanks for the reply @conman33158 - I've just spoke to them they're informing me there is connectivity issues with my line and will be sending me 1x Intelligent Pod? For a wired issue (confused). I can't even watch Twitch in 720p60 lol.

No faults on the service status page (other than a listed TV fault).


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Virgin Media Hub 5 - Gig1 - ASUS RT-AC88U (Asuswrt-Merlin) is disabled during upgrade testing (and VM troubleshooting).

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ItsMyVMService
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Message 15 of 61
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Re: Review my speeds + router status

Screenshot_4.png

 

Screenshot_5.png

 

Screenshot_6.png

 

Screenshot_7.png

 

Screenshot_8.png

 

Some more stat info over the last 24 hrs / 7 days.


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Virgin Media Hub 5 - Gig1 - ASUS RT-AC88U (Asuswrt-Merlin) is disabled during upgrade testing (and VM troubleshooting).

My Broadband Ping - Home Broadband Connection
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conman33158
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Message 16 of 61
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Re: Review my speeds + router status

I would ring back mate, no amount of pods is going sort out that BQM.

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BT Full Fibre 900 FTTP - Asus RT-AX82U to Openreach ONT Box & Asus RT-AX56U with AiMesh setup
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conman33158
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Message 17 of 61
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Re: Review my speeds + router status

.......although it might be best to hang around for a VM rep to come along and they can see the BQM for themselves 🙂

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BT Full Fibre 900 FTTP - Asus RT-AX82U to Openreach ONT Box & Asus RT-AX56U with AiMesh setup
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Lee_R
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Message 18 of 61
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Re: Review my speeds + router status

Hi @ItsMyVMService

Thanks for getting back to me an confirming your details via PM.  I have booked the first available tech to attend your property.  You can view and amend the appointment here.

Regards

 

Lee

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ItsMyVMService
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Message 19 of 61
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Re: Review my speeds + router status

Hi @Lee_R,

They've been and gone - so far so good. He did notice heavy corrosion in the box outside down the hole and that's been booked in for someone to replace at some point today (as that's not something they deal with).

I've updated my thinkbroadband BQM to the newer IP (it changed) so ignore the red between 9 and 10am today (13th) while work was being carried out.

I'll monitor my service over the next few days..

If anyone has a ASUS router feel free to suggest some of the best settings/config for VirginMedia ISP 🙂

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Virgin Media Hub 5 - Gig1 - ASUS RT-AC88U (Asuswrt-Merlin) is disabled during upgrade testing (and VM troubleshooting).

My Broadband Ping - Home Broadband Connection
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Adduxi
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Message 20 of 61
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Re: Review my speeds + router status


@ItsMyVMService wrote:
<snip> If anyone has a ASUS router feel free to suggest some of the best settings/config for VirginMedia ISP 🙂

I've had 2 ASUS Routers and apart from installing Merlin firmware, I didn't change anything for the WAN connection.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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