Something doesn't look right with the BQM mate. Looks to be a line problem.
Have you Checked service status and also called 0800 561 0061 for the most up to date faults information in your area?
In failing that you could ring Virgin on or just after 8am on 0345 454 1111 or 150 from a Virgin landline, alternatively you can wait here for a Virgin staff member to pick it up, but unfortunately this will typically be between 3-7 days, sometimes sooner, sometimes later depending on how busy they are. If you decide to call it in it will run through a few automated options and after that ring back again and it should recognise that you have rang previously and then put you in the queue for a Virgin representative.
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BT Full Fibre 900 FTTP - Asus RT-AX82U to Openreach ONT Box & Asus RT-AX56U with AiMesh setup
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