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Elaineprentice
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Replacement Hub 3 - Slower download speed

Hi

my previous Hub3 signal kept dropped so I was sent a replacement.  Its in the same place as bedore but has download speed of 8 when it was previously 120.  Why is this & how do I fix it?

thanks

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jb66
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Re: Replacement Hub 3 - Slower download speed

Try a pinhole reset

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jbrennand
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Re: Replacement Hub 3 - Slower download speed

Note that a pinhole reset on a Hub3 can be a bit problematic - so do it EXACTLY this way (not as the VM website says!).

Firstly, make sure the Hub's sticker/card with the two passwords on it is still there and legible or you will be stuffed ! If its not – DON’T DO IT !

With the Hub switched "on", disconnect any ethernet connections and then push in the “reset pin” with the end of a paperclip/thin nail or similar (bigger items like ball point pen ends may not press it in far enough) until you feel it at the “stop point” and hold it there firmly for a "timed" minimum of 60 seconds do NOT restart the Hub after that. Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub (it is a six digit numeric one).

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Elaineprentice
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Re: Replacement Hub 3 - Slower download speed

Hi there. Thank you for your help.  I have just done the pin hole reset exactly as you said. Unfortunately its still the same.  I had the virginmedia live chat reset my frequency and I’ve to let them know in 24hrs.   The other router speed was brilliant but dropped out.  Are virginmedia sending out engineers or do you think its another hub thats needed? 

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jbrennand
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Re: Replacement Hub 3 - Slower download speed

Lets see some connection data- do this..

First do a quick check that all of your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc with no “unterminated loose ends – disconnect then and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box.

If that’s all good.... Post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon/text at bottom-middle of first page up (not login) and then copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button a second time).

Also, in the meantime. Set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture.

https://www.thinkbroadband.com/broadband/monitoring/quality


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Lisa_CC
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Re: Replacement Hub 3 - Slower download speed

Hello Elaineprentice, sorry to hear about your broadband issues. I'm unsure whether you're still having problems since you last posted but if not, can you try the suggestions that @jbrennand posted so we can help?

 

Thanks,

 

Lisa

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Elaineprentice
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Re: Replacement Hub 3 - Slower download speed

Hi Lisa

Thank you for your help

we had an engineer out today and we got another new hub.  The last 2 were faulty.  All sorted now

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Zoie_P
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Re: Replacement Hub 3 - Slower download speed

Hi Elaineprentice,

Thanks for letting us know 🙂 please if you have anymore issues pop back 

Thanks

Zoie

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