I'm on M500 and have been getting good speed/connectivity up until last week. Last Friday (4th June) speeds dropped to <50Mb down, <1Mb up at best. Things seemed to pick up in the evening and over the weekend, but went downhill again on Monday - looks to be biggest issue during working hours. They've gradually got worse again and things are barely usable right now - working with this is getting challenging.
BQM trace (which looks dreadful to me) is here - BQM link and I've pasted router info below...
Status
Item Status Comments
Acquired Downstream Channel (Hz) | 139000000 | Locked |
Ranged Upstream Channel (Hz) | 53700000 | Locked |
Provisioning State | Online |
Downstream
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | 1 | 37 | 256 qam | 1 |
2 | 147000000 | 0.7 | 37 | 256 qam | 2 |
3 | 155000000 | 0.5 | 37 | 256 qam | 3 |
4 | 163000000 | 0.4 | 36 | 256 qam | 4 |
5 | 171000000 | 0.5 | 37 | 256 qam | 5 |
6 | 179000000 | 0.5 | 37 | 256 qam | 6 |
7 | 187000000 | 0.7 | 37 | 256 qam | 7 |
8 | 195000000 | 0.5 | 38 | 256 qam | 8 |
9 | 203000000 | 0.4 | 37 | 256 qam | 9 |
10 | 211000000 | 0 | 38 | 256 qam | 10 |
11 | 219000000 | -0.2 | 38 | 256 qam | 11 |
12 | 227000000 | -0.7 | 37 | 256 qam | 12 |
13 | 235000000 | -1.4 | 37 | 256 qam | 13 |
14 | 243000000 | -2 | 37 | 256 qam | 14 |
15 | 251000000 | -2.2 | 37 | 256 qam | 15 |
16 | 259000000 | -1.7 | 37 | 256 qam | 16 |
17 | 267000000 | -0.9 | 37 | 256 qam | 17 |
18 | 275000000 | -0.7 | 38 | 256 qam | 18 |
19 | 283000000 | 0 | 38 | 256 qam | 19 |
20 | 291000000 | 0.2 | 38 | 256 qam | 20 |
21 | 299000000 | 0.7 | 38 | 256 qam | 21 |
22 | 307000000 | 0.9 | 38 | 256 qam | 22 |
23 | 315000000 | 1 | 38 | 256 qam | 23 |
24 | 323000000 | 1 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37 | 21936400 | 8113772 |
2 | Locked | 37.6 | 5275282 | 2487520 |
3 | Locked | 37.3 | 18363945 | 6390087 |
4 | Locked | 36.3 | 22931028 | 11572326 |
5 | Locked | 37.6 | 6029003 | 1377425 |
6 | Locked | 37.6 | 23068380 | 14557499 |
7 | Locked | 37.9 | 17294963 | 5264682 |
8 | Locked | 38.6 | 745023 | 3349 |
9 | Locked | 37.6 | 369443 | 2976 |
10 | Locked | 38.6 | 151733 | 1033 |
11 | Locked | 38.6 | 144887 | 1374 |
12 | Locked | 37.3 | 633495 | 3995 |
13 | Locked | 37.6 | 849542 | 7081 |
14 | Locked | 37.3 | 373236 | 14872 |
15 | Locked | 37.3 | 225274 | 10448 |
16 | Locked | 37.3 | 310739 | 17382 |
17 | Locked | 37.6 | 1561207 | 34108 |
18 | Locked | 38.6 | 332647 | 5688 |
19 | Locked | 38.6 | 60986 | 2755 |
20 | Locked | 38.6 | 109494 | 2001 |
21 | Locked | 38.2 | 1919976 | 30785 |
22 | Locked | 38.6 | 577913 | 2928 |
23 | Locked | 38.6 | 6326 | 32 |
24 | Locked | 38.6 | 6542 | 34 |
Upstream
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 49.5 | 5120 | 64 qam | 6 |
2 | 60300000 | 49.8 | 5120 | 64 qam | 5 |
3 | 39400000 | 47.8 | 5120 | 64 qam | 8 |
4 | 46200000 | 49 | 5120 | 64 qam | 7 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 33 | 0 |
2 | ATDMA | 0 | 0 | 29 | 0 |
3 | ATDMA | 0 | 0 | 21 | 0 |
4 | ATDMA | 0 | 0 | 16 | 0 |