Menu
Reply
KingMing
  • 33
  • 1
  • 1
On our wavelength
361 Views
Message 1 of 13
Flag for a moderator

Remote reboot required

Hi virgin media,

 

I am abroad currently. I have remoted in to my mesh router and run some speed tests. Repeatedly getting 40+ mbps on a 200 mbps connection.

Please can you assist in performing a remote power cycle as I am unable to do this. Many thanks. 

Account number: [REMOVED]

Area reference: 12

 

 

 

 

[MOD EDIT: Personal and private information has been removed from this post.]

0 Kudos
Reply
legacy1
  • 19.02K
  • 783
  • 2K
Alessandro Volta
334 Views
Message 2 of 13
Flag for a moderator

Re: Remote reboot required

A reboot should not fix this.
---------------------------------------------------------------
0 Kudos
Reply
KingMing
  • 33
  • 1
  • 1
On our wavelength
288 Views
Message 3 of 13
Flag for a moderator

Re: Remote reboot required

Virgin media can come on the thread to edit the account number out but cannot offer assistance?

0 Kudos
Reply
Lee_R
  • 5.9K
  • 271
  • 610
Forum Team
Forum Team
245 Views
Message 4 of 13
Flag for a moderator

Re: Remote reboot required

Hi @KingMing, thanks for posting and welcome to our community.

Sorry to hear that internet is having slower speeds than advertised.  I would like to take a closer look on your behalf. I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards


Lee_R

0 Kudos
Reply
KingMing
  • 33
  • 1
  • 1
On our wavelength
238 Views
Message 5 of 13
Flag for a moderator
Helpful Answer

Re: Remote reboot required

Four days later you come on here to reply? I’m already home now and I’ve already power cycled the router myself. So this forum service is about as much use as a chocolate teapot.

0 Kudos
Reply
carl_pearce
  • 1.32K
  • 84
  • 298
Knows their stuff
218 Views
Message 6 of 13
Flag for a moderator

Re: Remote reboot required


@KingMing wrote:

Four days later you come on here to reply? I’m already home now and I’ve already power cycled the router myself. So this forum service is about as much use as a chocolate teapot.


Maybe you should read what this 'Community' forum is for.

It's not a direct line to Virgin Media.

0 Kudos
Reply
KingMing
  • 33
  • 1
  • 1
On our wavelength
215 Views
Message 7 of 13
Flag for a moderator

Re: Remote reboot required

Maybe you don’t know, but the virgin website actually directs you to this facility in order to get help from virgin media.

0 Kudos
Reply
carl_pearce
  • 1.32K
  • 84
  • 298
Knows their stuff
209 Views
Message 8 of 13
Flag for a moderator

Re: Remote reboot required


@KingMing wrote:

Maybe you don’t know, but the virgin website actually directs you to this facility in order to get help from virgin media.


But no-where states an immediate response.

If you want instant help you should contact VM by phone.

You are essentially complaining about a service that isn't meant to be an instant response!

0 Kudos
Reply
KingMing
  • 33
  • 1
  • 1
On our wavelength
201 Views
Message 9 of 13
Flag for a moderator

Re: Remote reboot required

I’m not going to do that when I’m outside the UK, am I. Do you think four days is an acceptable response time? if you do, you’re part of the problem.

0 Kudos
Reply
carl_pearce
  • 1.32K
  • 84
  • 298
Knows their stuff
198 Views
Message 10 of 13
Flag for a moderator

Re: Remote reboot required


@KingMing wrote:

I’m not going to do that when I’m outside the UK, am I. Do you think four days is an acceptable response time? if you do, you’re part of the problem.


Yes, as it isn't a direct line of communication.

The VM guys that respond on here also have to deal with all the 'complaints' on Twitter, Facebook etc. so no wonder it takes a while for a response.

Maybe use the online chat facility next time.

0 Kudos
Reply