The last three days I've had a reduced upload speed, this same occurence happened exactly one month ago in which reduced it to a similiar speed.
Package: M350 Fibre Broadband
My download speed is exactly as I'd expect being around 370 mbps
However, my upload, which normally is between 27-37 mbps is way below the minimum speed stated in the contract, currently it is around 4.62 mbps
I tried contacting customer services in which the adviser told me that I don't need to worry about upload, it's just download I need to concern over, sadly he failed to listen or understand the fact that I know what I personally need and not himself, any member of Virgin will see my upload will be used a lot more than the download.
Is anyone else experiencing issues as I'm rendered completely redundant the last two to three days and unable to fulfill the use behind why I pay for my service.
Things I have attempted:
Restarted the hub via power button, left off for up to 2 hours
Restarted the hub via the online interface when logging into the hub on a browser
Attempted 3 different LAN/CAT 5 cables
Used the factory reset option within the modem browser login
Used the factory reset option on the physical hub using a pin
Tried all four LAN slots incase one is conflicting
Tried just one singular LAN slot and removed other LAN devices connected
I'm at my witts end here, download is perfect, upload jumps to approx. 30 then immediately begins swooping down to between 2-4 mbps
I'd honestly really appreciate some help, I can't do what I need to do.
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labeled - upstream - downstream
theres nothing wrong with the levels and you seem to have tried most things - you are getting 350 down so the connection would seem good - i take it thats wired - the only thing that i would pick up on is you say cat5 cable - that can limit the downstream to 100 but you are getting the full 350 so i assume cat5 is cat5e
the only thing you dont seem to have done is a test in modem mode - thats worth a try to be sure its not something in the router side of the hub
so log into hub and put it into modem mode - connect a wired pc to the port nearest the coax and run the speed tests again
to get out of modem mode - 192.168.100.1 or a full reset
I'm glad you can understand the levels, thats where my expertise sadly goes out the window. Yes I apologise it's cat5e! I depend on the upload for live feed which I transmit at 5,000 kbps so to be honest, if this 27-38mbps even dropped 10 mbps, I'd not complain, it's the fact it's completely rendered me useless under the 5mb threshold.
I've not tried the modem mode, my router is on my desk next to my main desktop here which is connected via LAN.
I'll give that a go now, I don't require another router do I?
I've just done this and re-run the speed on modem mode, results being
To shed some light, I do a lot of streaming live content, I'm a partnered streamer with a gaming based streaming platform, I'm dropping an obscene amount of frames, up to 35% each time, this has never been a problem until the last month, it fixed its self, now it's returned. It's driving me crazy as I'm struggling to maintain to the contracted minimum hours with this problem
i doubt its the hub - wait for VM to get to the thread they need to look at things - theres nothing stands out at all and on the surface nothing to fix so they need to look and see if there is an area fault
Thanks for your post on our Community Forums and a very warm welcome to you!
Sorry to see you'v been having issues with the speeds of your connection.
I've looked at the stats of the hub and everything is within spec. Can you please either advise me of when you last performed a pin hole reset or perform one for me if this has not already been attempted to combat this issue?