I’m new to Virgin Media, we only got set up 2 weeks ago and since then we’ve had problems. From 2nd day the red light has been on the hub and won’t go. We’ve read that this is an issue with heat so we’ve tried restarting, leaving it off for 30 mins, and turning off any nearby radiators and nothing has helped. The engineer fitted it on the window cill with a short lead so we can’t place it anywhere else but it doesn’t appear to be blocked by any furniture. We’re getting very intermittent speeds. Sometimes they’re high when we do a speed test but anywhere other than the lounge where the hub is they are around 10mbs and we can’t even stream Netflix! Have tried calling Virgin but can’t get through to an actual person so any help would be much appreciated. Thanks!
I’m in modem mode I believe. The first few days we had the hub it was magenta but it’s been red constantly since. it’s in a cool, unblocked area. Had it turned off all of last night and when I turned it back on today it’s still red light and warm to touch. Not even enough internet to browse the web now, I’m having to hotspot from my phone.
Thank so much for your reply! I’m making sure to turn it off at night now like you advised. It’s in modern mode but just a constant red light. And yes its in a well ventilated area but still warm/hot to touch. Is this going to be a safety issue? Should I turn off when we go out? I can’t seem to get through to a human when calling so hopefully I can get it sorted through here...
If in doubt turn it off whenever you can't be close to it.
Simple test, type 192.168.100.1 into your browser URL bar and press enter. If that brings up the Hub front page, log in and go into Router Mode. If the light is red after the reboot the Hub needs replacing.
If you can't get to the Hub front page try 192.168.0.1, if that brings up the Hub front page the Hub needs replacing.