Virgin Media
My Virgin Media
Mobile Your Account
A little background - The heavy utilisation on the graph seemed to start around the time I started a VM trial a few months back (pods). That spike seems to crop up almost every night, and doesn't tally with any of my home backup tasks etc. 'Perhaps a diagnostic upload dump', I thought at the time...
The last few nights I've seen a recurrence of drops and oddities. I had drops every night (almost always at about 12:15) a couple of months back, but VM presumed it was because of my poor levels - They were bad, but weren't causing the drops as far as I could see.
Hub3 is showing a red LED (not pink as it has been in the past) - I'm in modem mode, but no idea what that means, old hub literature suggests overheating - which does not apply.
Downstream is now from 0>-2 dBmV, Upstream from 42>44.
The T3/T4's aren't great... But an 'ATOM restart'? (I'd love to know what the 'self-healing mechanism' is!)
When the connection dies, it'll sit for at least 10mins before it (might) come back with packet loss - quickly escalating into normality, or by then I've normally power-cycled. No LED status change or ping to 100.1 at that point.
I assume the Hub is dying, but onyl VM have proper TR069 access to the Hub logging 🙂
Time Priority Description
23/05/2021 23:17 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
23/05/2021 23:16 notice NOTICE ATOM is restarted as part of Self Healing Mechanism
23/05/2021 23:08 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
23/05/2021 23:06 Warning! Lost MDD Timeout;
23/05/2021 23:06 critical SYNC Timing Synchronization failure - Loss of Sync;
23/05/2021 23:06 Warning! RCS Partial Service;
23/05/2021 23:06 critical SYNC Timing Synchronization failure - Loss of Sync;
23/05/2021 02:30 critical No Ranging Response received - T3 time-out;
23/05/2021 02:29 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;
23/05/2021 02:23 Warning! Lost MDD Timeout;
23/05/2021 02:22 critical SYNC Timing Synchronization failure - Loss of Sync;
23/05/2021 02:22 Warning! RCS Partial Service;
23/05/2021 02:22 critical SYNC Timing Synchronization failure - Loss of Sync;
22/05/2021 15:17 critical No Ranging Response received - T3 time-out;
21/05/2021 22:56 Error DHCP RENEW WARNING - Field invalid in response v4 option;
21/05/2021 07:36 critical No Ranging Response received - T3 time-out;
20/05/2021 07:20 Warning! Lost MDD Timeout;
'Please Advise' 🙂
Tom
OK, so an engineer came yesterday and replaced the hub.
In his opinion the RED light is indeed meant for overheating - But clearly this isn't always the case, as my techy area of the house is never above 18' 😃
The new hub has a gloriously bright pink LED and it has been up since yesterday.
Apparently (just after) 12 midnight is indeed the time the hubs update their software/firmware - So some clarity there!
According to the engineer, other users have complained of the same (locally) and recently, as VM update hub firmware by area (who knew!) - Anyone up at this time like myself is likely to notice it and have to wait a while for it to go through. If the updates fail, it'll try again on subsequent evenings until it succeeds. As far as the high utilisation goes, that occurred again yesterday at an unusual time, but didn't cause any drops. I'll keep an eye on things and see how it goes.
Tom
