Recent speed upgrade has killed my upload speed

[craigfritzsche]

Hi,

Restarted hub as per email re the free speed increase. (100Mbps > 125Mbps download and 10Mbps > 20 Mbps upload).

Download seems to have increased, although results vary by speed checking platform. To be honest it makes no difference - it was plenty quick enough before.

However, my upload speeds vary from 0 - 0.9Mbps. Basically it's just stopped. It was consistently over 10Mbps before the 'upgrade'. It makes it impossible work.

I've checked everywhere - 'no problems in my area'. I've reset the hub.

Anyone else had this 'upgrade' issue. Any fixes out there?

Thanks.

[jbrennand · Accepted solution]

see this
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A pinhole reset of the Hub has solved this for many customers - so do this...
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Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker.

See if that sorts it.