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garybaldwin
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Message 1 of 21
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Recent speed problems

I've been with Virgin for years and not had any problems until the 8th of this month, loads of latency problems and speeds dropping down to 10mbs down (I'm on the 200 package and run in modem only mode)

it seems to be getting steady worse, here are my last three days BQM's

31e282fe9e0146360ddee78037f442f41f6ef3f8-13-01-2021.png31e282fe9e0146360ddee78037f442f41f6ef3f8-14-01-2021.png31e282fe9e0146360ddee78037f442f41f6ef3f8-15-01-2021.png

there doesn't seem to be any known issues in the area... any ideas 

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garybaldwin
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Re: Recent speed problems

heres the BQM images without my IP address 🙂

31e282fe9e0146360ddee78037f442f41f6ef3f8-13-01-2021.png

31e282fe9e0146360ddee78037f442f41f6ef3f8-14-01-2021.png

31e282fe9e0146360ddee78037f442f41f6ef3f8-15-01-2021.png

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MikeRobbo
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Alessandro Volta
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Message 3 of 21
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Re: Recent speed problems

Please do this before posting the Hub Data

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Message 4 of 21
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Re: Recent speed problems

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again.

Use one post for each tab if you wish.

Please do not use screen shots.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Message 5 of 21
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Re: Recent speed problems

What speeds do you get at >>  SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

Then immediately after …

Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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garybaldwin
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Message 6 of 21
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Re: Recent speed problems

Hi Mike

Thanks for replying, here's the link

thinkbroadband Live Graph 

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garybaldwin
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Re: Recent speed problems

Dowstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 163000000 4.6 40 256 qam 4
2 139000000 5.5 40 256 qam 1
3 147000000 5.5 40 256 qam 2
4 155000000 5.1 40 256 qam 3
5 171000000 4.5 40 256 qam 5
6 179000000 4 40 256 qam 6
7 187000000 4 40 256 qam 7
8 195000000 3.7 40 256 qam 8
9 203000000 3 40 256 qam 9
10 211000000 3.2 40 256 qam 10
11 219000000 3.2 40 256 qam 11
12 227000000 2.9 40 256 qam 12
13 235000000 3 40 256 qam 13
14 243000000 2.7 40 256 qam 14
15 251000000 2.5 40 256 qam 15
16 259000000 2.5 40 256 qam 16
17 267000000 2 40 256 qam 17
18 275000000 2 40 256 qam 18
19 283000000 2.2 40 256 qam 19
20 291000000 2.2 40 256 qam 20
21 299000000 2.5 40 256 qam 21
22 307000000 2 40 256 qam 22
23 315000000 2.2 40 256 qam 23
24 323000000 2.2 40 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.9 20 0
2 Locked 40.9 21 0
3 Locked 40.9 20 0
4 Locked 40.3 16 0
5 Locked 40.9 8 0
6 Locked 40.9 3 0
7 Locked 40.9 5 0
8 Locked 40.3 6 0
9 Locked 40.9 7 0
10 Locked 40.9 6 0
11 Locked 40.9 9 0
12 Locked 40.3 11 0
13 Locked 40.9 8 0
14 Locked 40.3 9 0
15 Locked 40.3 11 0
16 Locked 40.9 4 0
17 Locked 40.9 9 0
18 Locked 40.3 10 0
19 Locked 40.3 10 0
20 Locked 40.3 5 0
21 Locked 40.9 9 0
22 Locked 40.9 21 0
23 Locked 40.9 19 0
24 Locked 40.9 22 0
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garybaldwin
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Message 8 of 21
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Re: Recent speed problems

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46200026 46.3 5120 64 qam 11
2 32600058 46.3 5120 64 qam 13
3 39400000 46.3 5120 64 qam 12
4 53700031 46.3 5120 64 qam 10


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 2 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
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garybaldwin
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Message 9 of 21
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Re: Recent speed problems

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
DHSUBsgvca69834ncxv987325


Primary Downstream Service Flow
SFID 70
Max Traffic Rate 402500089
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 69
Max Traffic Rate 38500089
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort
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garybaldwin
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Message 10 of 21
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Re: Recent speed problems

Network Log
Time Priority Description
14/01/2021 13:33:23 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 11:53:17 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 09:04:44 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 09:04:44 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 11:27:57 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2021 14:58:27 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2021 14:58:27 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 15:26:54 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 05:04:48 notice SW download Successful - Via NMS
08/01/2021 05:03:27 notice SW Download INIT - Via NMS
07/01/2021 13:39:7 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 14:11:21 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 14:11:21 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 01:58:27 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 02:11:21 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2021 02:11:21 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/12/2020 11:05:57 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 14:11:21 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 14:11:21 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2020 08:12:0 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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