Hi there. I recently upgraded my package from M350 to M500 on 27 May but Speedtests are only showing average download speeds (at various times of the day) of 85-95 Mbps. Configuration information is shown below. I've checked every setting I know and restarted the Hub3 with no improvements.
We did have some issues in March and an engineer attended, he fitted something to the back of the router (a Forward Path Attenuator - 6Db) but explained that this would not affect speeds.
Intel 82579V Gigabit Network Connection
Cat7 Ethernet Cable
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 699000000 | 5.1 | 40 | 256 qam | 37 |
2 | 523000000 | 3.9 | 38 | 256 qam | 15 |
3 | 531000000 | 3.7 | 38 | 256 qam | 16 |
4 | 539000000 | 3.7 | 38 | 256 qam | 17 |
5 | 547000000 | 4.5 | 38 | 256 qam | 18 |
6 | 555000000 | 3.5 | 38 | 256 qam | 19 |
7 | 563000000 | 4.9 | 38 | 256 qam | 20 |
8 | 571000000 | 3.9 | 38 | 256 qam | 21 |
9 | 579000000 | 4.9 | 38 | 256 qam | 22 |
10 | 587000000 | 4.3 | 38 | 256 qam | 23 |
11 | 595000000 | 4.8 | 38 | 256 qam | 24 |
12 | 603000000 | 4.4 | 38 | 256 qam | 25 |
13 | 611000000 | 4.6 | 38 | 256 qam | 26 |
14 | 619000000 | 4.1 | 38 | 256 qam | 27 |
15 | 627000000 | 4.5 | 38 | 256 qam | 28 |
16 | 635000000 | 4.5 | 38 | 256 qam | 29 |
17 | 643000000 | 4 | 38 | 256 qam | 30 |
18 | 651000000 | 5 | 38 | 256 qam | 31 |
19 | 659000000 | 4 | 38 | 256 qam | 32 |
20 | 667000000 | 5.4 | 40 | 256 qam | 33 |
21 | 675000000 | 4.1 | 38 | 256 qam | 34 |
22 | 683000000 | 5.1 | 38 | 256 qam | 35 |
23 | 691000000 | 4.5 | 38 | 256 qam | 36 |
24 | 707000000 | 4.9 | 38 | 256 qam | 38 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 40.3 | 93 | 0 |
2 | Locked | 38.6 | 77 | 0 |
3 | Locked | 38.9 | 94 | 0 |
4 | Locked | 38.9 | 111 | 0 |
5 | Locked | 38.9 | 44 | 0 |
6 | Locked | 38.6 | 110 | 0 |
7 | Locked | 38.6 | 56 | 0 |
8 | Locked | 38.9 | 66 | 0 |
9 | Locked | 38.9 | 68 | 0 |
10 | Locked | 38.9 | 57 | 0 |
11 | Locked | 38.9 | 79 | 0 |
12 | Locked | 38.6 | 98 | 0 |
13 | Locked | 38.9 | 95 | 0 |
14 | Locked | 38.6 | 117 | 0 |
15 | Locked | 38.9 | 136 | 0 |
16 | Locked | 38.6 | 155 | 0 |
17 | Locked | 38.6 | 161 | 0 |
18 | Locked | 38.9 | 85 | 0 |
19 | Locked | 38.9 | 159 | 0 |
20 | Locked | 40.3 | 91 | 0 |
21 | Locked | 38.6 | 132 | 16 |
22 | Locked | 38.9 | 98 | 15 |
23 | Locked | 38.9 | 115 | 0 |
24 | Locked | 38.9 | 75 | 0 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 53700000 | 46 | 5120 | 64 qam | 2 |
2 | 39400000 | 47.5 | 5120 | 64 qam | 4 |
3 | 46200000 | 46 | 5120 | 64 qam | 3 |
4 | 60300000 | 46 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | 254k;fg87dsfd;kfoA,.iyewr |
Primary Downstream Service Flow
SFID | 11248 |
Max Traffic Rate | 575000000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 11247 |
Max Traffic Rate | 38520000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |