Virgin Media Community

[TrebleB3]

Hi there.  I recently upgraded my package from M350 to M500 on 27 May but Speedtests are only showing average download speeds (at various times of the day) of 85-95 Mbps.  Configuration information is shown below.  I've checked every setting I know and restarted the Hub3 with no improvements.

We did have some issues in March and an engineer attended, he fitted something to the back of the router (a Forward Path Attenuator - 6Db) but explained that this would not affect speeds.

Intel 82579V Gigabit Network Connection

Cat7 Ethernet Cable

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	699000000	5.1	40	256 qam	37
2	523000000	3.9	38	256 qam	15
3	531000000	3.7	38	256 qam	16
4	539000000	3.7	38	256 qam	17
5	547000000	4.5	38	256 qam	18
6	555000000	3.5	38	256 qam	19
7	563000000	4.9	38	256 qam	20
8	571000000	3.9	38	256 qam	21
9	579000000	4.9	38	256 qam	22
10	587000000	4.3	38	256 qam	23
11	595000000	4.8	38	256 qam	24
12	603000000	4.4	38	256 qam	25
13	611000000	4.6	38	256 qam	26
14	619000000	4.1	38	256 qam	27
15	627000000	4.5	38	256 qam	28
16	635000000	4.5	38	256 qam	29
17	643000000	4	38	256 qam	30
18	651000000	5	38	256 qam	31
19	659000000	4	38	256 qam	32
20	667000000	5.4	40	256 qam	33
21	675000000	4.1	38	256 qam	34
22	683000000	5.1	38	256 qam	35
23	691000000	4.5	38	256 qam	36
24	707000000	4.9	38	256 qam	38

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	40.3	93	0
2	Locked	38.6	77	0
3	Locked	38.9	94	0
4	Locked	38.9	111	0
5	Locked	38.9	44	0
6	Locked	38.6	110	0
7	Locked	38.6	56	0
8	Locked	38.9	66	0
9	Locked	38.9	68	0
10	Locked	38.9	57	0
11	Locked	38.9	79	0
12	Locked	38.6	98	0
13	Locked	38.9	95	0
14	Locked	38.6	117	0
15	Locked	38.9	136	0
16	Locked	38.6	155	0
17	Locked	38.6	161	0
18	Locked	38.9	85	0
19	Locked	38.9	159	0
20	Locked	40.3	91	0
21	Locked	38.6	132	16
22	Locked	38.9	98	15
23	Locked	38.9	115	0
24	Locked	38.9	75	0

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	53700000	46	5120	64 qam	2
2	39400000	47.5	5120	64 qam	4
3	46200000	46	5120	64 qam	3
4	60300000	46	5120	64 qam	1

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	2	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	254k;fg87dsfd;kfoA,.iyewr

Primary Downstream Service Flow

SFID	11248
Max Traffic Rate	575000000
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	11247
Max Traffic Rate	38520000
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

[risc19]

Stats look ok ish.

Has the speed remained the same before and after your upgrade?

I mean did you ever actually achieve the 350mb speed via ethernet before you chose to upgrade?

[TrebleB3]

No. Speed has been recorded as a lot faster before the upgrade.

[risc19 · Accepted solution]

Try a pin hole reset. 

Hold it down for 60 seconds and let it fully reboot.

[TrebleB3]

Ran a test via the Virginmedia website and it stated that there is an issue perhaps with the cabling to the house.  I am to monitor for the next 24 hours and then run the test again.

This is following a powered off / on reboot and not a soft reboot via the portal.

I will reserve the pinhole reset until 24 hours time as recommended by the test and then see what happens.

[TrebleB3]

Did pin-hole reset to factory settings with no effect - still only getting average of 90mbps download speed.

I did another online test and an engineer has been booked.  Thanks for your assistance.

[Corey_C]

Thanks for your reply and update, TrebleB3, 

Glad to hear a visit has been booked.

Cheers,

Corey C

[TrebleB3]

Thanks Corey C.

Engineer attended and was very thorough. He checked the signal strength from the exchange box (which is only 50m away from the house), checked the signal strength from the entry to the house to the Hub 3.0 and adjusted it via attenuators.

The Hub 3.0 was replaced too but, after all of that, the download speed via Ethernet is still only an average of 95mbps.

The engineer also said that the Upload speed (36mbps) is consistent with being 10% of the package; meaning that somehow my upgrade to M500 has not yet taken place for whatever reason.

Whilst I am somewhat content with 95mbps (wired) and 210mbps (WiFi when I'm sat next to the hub!)

I question why I am paying for M500 when I am not (yet) receiving it.

[TrebleB3]

One other point which someone may be able to help with.

Whilst updating the Admin password for the new Hub 3.0 (yes, I remembered!) I checked the Connected Devices and note that the speed of the Ethernet is only 100 mbps. What, if anything, can I do to change this?

[TrebleB3]

OK, so, sorry to add another reply to this thread, but having disabled my ethernet connection to try a wifi connection, following the re-enabling of the ethernet adapter, the connection speed has changed from 100 mbps to 1000 mbps and a quick speedtest shows the increase in speed!!! Download of 517 mbps.

Thank you for your advice and attention.