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TrebleB3
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Recent Upgrade to M500 not seen an improvement

Hi there.  I recently upgraded my package from M350 to M500 on 27 May but Speedtests are only showing average download speeds (at various times of the day) of 85-95 Mbps.  Configuration information is shown below.  I've checked every setting I know and restarted the Hub3 with no improvements.

We did have some issues in March and an engineer attended, he fitted something to the back of the router (a Forward Path Attenuator - 6Db) but explained that this would not affect speeds.

Intel 82579V Gigabit Network Connection

Cat7 Ethernet Cable

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

699000000

5.1

40

256 qam

37

2

523000000

3.9

38

256 qam

15

3

531000000

3.7

38

256 qam

16

4

539000000

3.7

38

256 qam

17

5

547000000

4.5

38

256 qam

18

6

555000000

3.5

38

256 qam

19

7

563000000

4.9

38

256 qam

20

8

571000000

3.9

38

256 qam

21

9

579000000

4.9

38

256 qam

22

10

587000000

4.3

38

256 qam

23

11

595000000

4.8

38

256 qam

24

12

603000000

4.4

38

256 qam

25

13

611000000

4.6

38

256 qam

26

14

619000000

4.1

38

256 qam

27

15

627000000

4.5

38

256 qam

28

16

635000000

4.5

38

256 qam

29

17

643000000

4

38

256 qam

30

18

651000000

5

38

256 qam

31

19

659000000

4

38

256 qam

32

20

667000000

5.4

40

256 qam

33

21

675000000

4.1

38

256 qam

34

22

683000000

5.1

38

256 qam

35

23

691000000

4.5

38

256 qam

36

24

707000000

4.9

38

256 qam

38




Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

40.3

93

0

2

Locked

38.6

77

0

3

Locked

38.9

94

0

4

Locked

38.9

111

0

5

Locked

38.9

44

0

6

Locked

38.6

110

0

7

Locked

38.6

56

0

8

Locked

38.9

66

0

9

Locked

38.9

68

0

10

Locked

38.9

57

0

11

Locked

38.9

79

0

12

Locked

38.6

98

0

13

Locked

38.9

95

0

14

Locked

38.6

117

0

15

Locked

38.9

136

0

16

Locked

38.6

155

0

17

Locked

38.6

161

0

18

Locked

38.9

85

0

19

Locked

38.9

159

0

20

Locked

40.3

91

0

21

Locked

38.6

132

16

22

Locked

38.9

98

15

23

Locked

38.9

115

0

24

Locked

38.9

75

0

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

53700000

46

5120

64 qam

2

2

39400000

47.5

5120

64 qam

4

3

46200000

46

5120

64 qam

3

4

60300000

46

5120

64 qam

1




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

2

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

1

0

 

General Configuration

Network access

Allowed

Maximum Number of CPEs

1

Baseline Privacy

Enabled

DOCSIS Mode

Docsis30

Config file

254k;fg87dsfd;kfoA,.iyewr




Primary Downstream Service Flow

SFID

11248

Max Traffic Rate

575000000

Max Traffic Burst

42600

Min Traffic Rate

0




Primary Upstream Service Flow

SFID

11247

Max Traffic Rate

38520000

Max Traffic Burst

42600

Min Traffic Rate

0

Max Concatenated Burst

16320

Scheduling Type

BestEffort

 

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risc19
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Message 2 of 11
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Re: Recent Upgrade to M500 not seen an improvement

Stats look ok ish.

Has the speed remained the same before and after your upgrade?

I mean did you ever actually achieve the 350mb speed via ethernet before you chose to upgrade?

My Broadband Ping - Virgin Lagfest Modem Mode
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TrebleB3
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Message 3 of 11
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Re: Recent Upgrade to M500 not seen an improvement

No. Speed has been recorded as a lot faster before the upgrade.

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risc19
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Message 4 of 11
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Helpful Answer

Re: Recent Upgrade to M500 not seen an improvement

Try a pin hole reset. 

Hold it down for 60 seconds and let it fully reboot.

My Broadband Ping - Virgin Lagfest Modem Mode
TrebleB3
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Message 5 of 11
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Re: Recent Upgrade to M500 not seen an improvement

Ran a test via the Virginmedia website and it stated that there is an issue perhaps with the cabling to the house.  I am to monitor for the next 24 hours and then run the test again.

This is following a powered off / on reboot and not a soft reboot via the portal.

I will reserve the pinhole reset until 24 hours time as recommended by the test and then see what happens.

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TrebleB3
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Message 6 of 11
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Re: Recent Upgrade to M500 not seen an improvement

Did pin-hole reset to factory settings with no effect - still only getting average of 90mbps download speed.

I did another online test and an engineer has been booked.  Thanks for your assistance.

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Corey_C
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Message 7 of 11
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Re: Recent Upgrade to M500 not seen an improvement

Thanks for your reply and update, TrebleB3, 

 

Glad to hear a visit has been booked.

 

Cheers,

Corey C

TrebleB3
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Message 8 of 11
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Re: Recent Upgrade to M500 not seen an improvement

Thanks Corey C.

Engineer attended and was very thorough. He checked the signal strength from the exchange box (which is only 50m away from the house), checked the signal strength from the entry to the house to the Hub 3.0 and adjusted it via attenuators.

The Hub 3.0 was replaced too but, after all of that, the download speed via Ethernet is still only an average of 95mbps.

The engineer also said that the Upload speed (36mbps) is consistent with being 10% of the package; meaning that somehow my upgrade to M500 has not yet taken place for whatever reason.

Whilst I am somewhat content with 95mbps (wired) and 210mbps (WiFi when I'm sat next to the hub!)

I question why I am paying for M500 when I am not (yet) receiving it.

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TrebleB3
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Message 9 of 11
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Re: Recent Upgrade to M500 not seen an improvement

One other point which someone may be able to help with.

Whilst updating the Admin password for the new Hub 3.0 (yes, I remembered!) I checked the Connected Devices and note that the speed of the Ethernet is only 100 mbps. What, if anything, can I do to change this?

TrebleB3_0-1622584241125.png

 

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TrebleB3
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Message 10 of 11
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Re: Recent Upgrade to M500 not seen an improvement

OK, so, sorry to add another reply to this thread, but having disabled my ethernet connection to try a wifi connection, following the re-enabling of the ethernet adapter, the connection speed has changed from 100 mbps to 1000 mbps and a quick speedtest shows the increase in speed!!! Download of 517 mbps.

Thank you for your advice and attention.

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