Hi, I've tried calling a few times, but after 30 minutes waiting each time I gave up.
My internet package is M100, so 100Mbps, sometimes I get 110 - 120, fantastic, but now, the majority of the time it rarely exceed 30 and between 4pm and 11pm it's usually around 2mbps.
I have reset the hub around 4 times, I have changed to a new wifi access point, I have tried hard wired to the Superhub, I have run the online 'test' half a dozen times, I have fast.com and speedtest.net.
Nothing seems to improve it.
Latency is even worse, regularly being between 400 and 900ms on online gaming.
I can confirm no other devices are using the internet, as I turn them off to ensure no interference, as I wanted to eliminate that possibility.
The online test says my connection is absolutely fantastic, hint, it's not.
Any advice? I'm due to leave in March and give BT's offering a try as the speed has been a rollercoaster with VM for a few months now and as someone that relies on the internet for home working, it's driving me nuts, thanks.
Here is my BQM, as you can see, the maximum latency is all over the place... It's horrific.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.
Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with …
Disable any VPNs that you have running.
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a 'Live Link' to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.
It's interesting you should say this, I made a thread yesterday with all of the details they need because my speed regularly drops to < 30mbps, not one reply from Virgin Media, no phone support available either, yet your post is lacking in detail and they're here asking for more information, only to probably ignore it, shame really.