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Muse234
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Really slow speeds

Recently I'v had 3mbps download and 0 upload in terms of speed. I'm right next to the router so that' not the issue, I've also tried other routers and they work fine. Could you please assist me in this? Same thing is happening over the hotspots too, 1 bar even though im close to the source.

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Forum Team
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Re: Really slow speeds

Hi there @Muse234

 

Welcome to our Community Forums and thanks so much for your first post. 

 

Sorry to understand that you're having some issues with your speed.

 

What upto speed are you subscribed to and what Hub do you have? 

 

May we ask if you have tested this via a direct wired connection for us to see what speeds you are getting? 

 

Is this issue just happening via the WiFi? Have you rebooted your Hub recently? 

 

We have some helpful pages which can assist you with your connection and speed issues - I have provided the link for you here

 

If you're having WiFi issues, have you already checked our free Connect App? You can use this app to check your connection, check for any WiFi blackspots and also run through some diagnostics. We also have our In-App help if you need it. 

 

Please do pop back if you need anything further from us. 

 

Cheers


 

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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