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Alexandramunro
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Really slow speeds for 3 months and unable to speak to anyone

I am getting download speed average of 25mbps....and I am going round in circles with automated BOTS and Links on the website and non have resolved the problem so now I am completely stuck - any suggestions?

1. We pay for 100mbps
2. I am using a wired link but still poor speeds
3. I have run multiple wifi checks, we have a booster and wifi status is reported as good in all rooms
4.The hub is in a good open space not blocked by anything
5. The cable in to the is secure
6. I have completed all re boots and re starts multliple times
7. Download is on average 25mbps every day as we check it, upload seems fine at average of 10mbps
8. I have tested my connections on the virigin website and there are no issues coming into the house but it fails to connect to the hub so I get stuck and am unable to proceed past this page and book an engineer
9. HELP!!!!!

 

 

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Andrew-G
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Alessandro Volta
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Message 2 of 19
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Re: Really slow speeds for 3 months and unable to speak to anyone

Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

Then we can check for any obvious problems with power, noise or error counts.

Ashleigh_C
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Message 3 of 19
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Re: Really slow speeds for 3 months and unable to speak to anyone

Hi there @Alexandramuno

 

Thank you so much for your post and welcome back to the forums! 

 

I'm so sorry to hear you are facing these issues and a big thank you to @Andrew-G for their help and guidance on this so far.

 

Are you able to provide the Hub logs as per the instructions provided by Andrew-G?

 

Thank you. 

Ash_C
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Alexandramunro
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Re: Really slow speeds for 3 months and unable to speak to anyone

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1330750000540256 qam25
22667500004.540256 qam17
32747500004.538256 qam18
42827500004.638256 qam19
52907500004.640256 qam20
6298750000538256 qam21
73067500005.340256 qam22
83147500004.940256 qam23
93227500004.940256 qam24
103387500004.540256 qam26
113467500005.440256 qam27
123547500005.540256 qam28
133627500004.938256 qam29
143707500004.440256 qam30
153787500004.538256 qam31
163867500004.640256 qam32
173947500004.840256 qam33
18402750000540256 qam34
19410750000540256 qam35
204187500004.940256 qam36
214267500005.640256 qam37
224347500005.640256 qam38
234427500005.440256 qam39
244507500005.338256 qam40



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3187925
2Locked40.9110137
3Locked38.9104731
4Locked38.998630
5Locked40.992828
6Locked38.9103631
7Locked40.366528
8Locked40.3134025
9Locked40.3177327
10Locked40.3283429
11Locked40.3121928
12Locked40.3143323
13Locked38.9339716
14Locked40.3617715
15Locked38.9692125
16Locked40.3452218
17Locked40.3468412
18Locked40.3384213
19Locked40.3426414
20Locked40.3437212
21Locked40.9213718
22Locked40.3210912
23Locked40.3257011
24Locked38.9318812
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Alexandramunro
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Message 5 of 19
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Re: Really slow speeds for 3 months and unable to speak to anyone

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000041.5512064 qam1
23940000041.5512064 qam4
34620000041.5512064 qam3
45370000041.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00180
2ATDMA00220
3ATDMA00200
4ATDMA00310
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Alexandramunro
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Re: Really slow speeds for 3 months and unable to speak to anyone

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 41.5 5120 64 qam 1
2 39400000 41.5 5120 64 qam 4
3 46200000 41.5 5120 64 qam 3
4 53700000 41.5 5120 64 qam 2


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 18 0
2 ATDMA 0 0 22 0
3 ATDMA 0 0 20 0
4 ATDMA 0 0 31 0
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Alexandramunro
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Message 7 of 19
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Re: Really slow speeds for 3 months and unable to speak to anyone

Time Priority Description
17/01/2022 14:14:38 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2022 14:13:10 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 20:14:39 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 10:39:15 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2022 10:39:15 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2022 18:38:43 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2022 22:39:15 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2022 22:39:15 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2022 05:30:6 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2022 10:39:15 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2022 10:39:15 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2022 11:42:22 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2022 15:40:33 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2022 00:18:4 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2022 22:39:15 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2022 22:39:15 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/12/2021 13:03:20 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/12/2021 10:39:15 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/12/2021 10:39:15 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/12/2021 00:24:3 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Andrew-G
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Alessandro Volta
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Message 8 of 19
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Re: Really slow speeds for 3 months and unable to speak to anyone

A lot of errors and timeouts, but those are counted since the last restart, which could be minutes or months.  Roughly speaking, what's the hub's run time since last restart?  If not sure this info is visible somewhere under the hub's Admin settings.

 

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Alexandramunro
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Message 9 of 19
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Re: Really slow speeds for 3 months and unable to speak to anyone

Not sure I have copied them all the right way? so tried a few different variations 😉 hoping you can find a reason for the issues - thanks so much to you both thus far...



 

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Alexandramunro
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Message 10 of 19
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Re: Really slow speeds for 3 months and unable to speak to anyone

Is it system up time? Its says 2 days and 23 hours

 

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