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Ivanskavinsky
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Really slow download and upload on 200Mbs Vivid

Any help please?
I have been getting truly awful speeds for the last week or so on my Vivid 200Mbs package.

Nothing has changed in my house. No phone near the router, no Bluetooth.
It's a Hub 3.0
I've unplugged all ethernet cables
Turned off for over ten minutes and restarted 3 times, several times over last few days.

Currently getting 3Mbps down and 5Mbps up...

Here are the Downstream, Upstream and Network logs, I hope they help you help me:-)

Downstream log1.png

Downstream log2.png

Network log.png

Upstream log.png

    

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Ivanskavinsky
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Re: Really slow download and upload on 200Mbs Vivid

Apologies, noob posting mess up.
Hopefully this works better.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1298750000-7.937256 qam21
2234750000-8.737256 qam13
3242750000-8.738256 qam14
4250750000-8.538256 qam15
5258750000-8.938256 qam16
6266750000-8.737256 qam17
7274750000-8.238256 qam18
8282750000-8.238256 qam19
9290750000-8.538256 qam20
10306750000-7.738256 qam22
11314750000-838256 qam23
12322750000-7.738256 qam24
13330750000-738256 qam25
14338750000-7.438256 qam26
15346750000-7.538256 qam27
16354750000-738256 qam28
17362750000-738256 qam29
18370750000-7.238256 qam30
19378750000-6.738256 qam31
20386750000-6.538256 qam32
21394750000-6.938256 qam34
22402750000-6.938256 qam35
23410750000-6.438256 qam36
24418750000-6.238256 qam37



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6150
2Locked37.3160
3Locked38.6250
4Locked38.6100
5Locked38.6310
6Locked37.6320
7Locked38.6280
8Locked38.6140
9Locked38.670
10Locked38.680
11Locked38.610
12Locked38.6170
13Locked38.950
14Locked38.690
15Locked38.620
16Locked38.680
17Locked38.990
18Locked38.660
19Locked38.6130
20Locked38.9110
21Locked38.660
22Locked38.9170
23Locked38.6110
24Locked38.990

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000051512064 qam10
24620000051512064 qam8
33940000051512064 qam9
42580000051512064 qam12



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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Adduxi
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Re: Really slow download and upload on 200Mbs Vivid

Downstream power too low, should be between -6 and +10, and Upstream power is too high, should be between 34 to 51.  You will need a VM technician to fix this.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Natalie_L
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Re: Really slow download and upload on 200Mbs Vivid

Hi Ivanskavinsky

 

Welcome to the Community and thank you for posting. 

 

I am sorry to hear you are experiencing issues with the service, I appreciate this must be frustrating. 

 

I've taken a look from our side and can see that your area is currently experiencing a outage which is impacting both Broadband and TV. 

The estimated fix date/time for this issue is 12th OCT 2021 15:00.

 

If you are still experiencing issues after this time, please do pop back and let us know. 

 

Thanks 

 

 

Nat
Ivanskavinsky
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Re: Really slow download and upload on 200Mbs Vivid

Thanks,
I think you're right.
This evening I turned off router for 30 mins, left it to restart for 15, best I can get is 19Mbps down, 6Mbps up.

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Ivanskavinsky
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Re: Really slow download and upload on 200Mbs Vivid

Thank you Natalie,

I have restarted my router this evening (left it off for 30mins, then 15 after restart) the best I can get is 24Mbps down, 7Mbps up.
Better than before but still a little more than 10% of what we are hoping for.

Any help greatly appreciated.

Cheers,
Ivan

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Ivanskavinsky
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Re: Really slow download and upload on 200Mbs Vivid

Today it's 8Mbps down, 2Mbps up...

How do I get help from Virgin with this please?

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Ivanskavinsky
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Re: Really slow download and upload on 200Mbs Vivid

Okay...
If this helps anyone.

I reset the router, twice and... It's back up to full speed 🙂
Feel a bit of a mug to be honest but glad it's back up to a proper bandwidth.

RTFM folks 😉

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David_Bn
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Re: Really slow download and upload on 200Mbs Vivid

Thanks for the update @Ivanskavinsky, and I'm pleased to hear you're back up to speed.

Do please feel free to come back to us if you need any further assistance

Kindest regards,

David_Bn

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