Menu
Reply
Clintybob
  • 2
  • 0
  • 0
Joining in
417 Views
Message 1 of 4
Flag for a moderator

Really slooooooow internet

A923EBA9-230D-475A-9479-956A48420AE4.jpeg


I have a m350 account, paying £52 a month..... this is my current speed on an Ethernet connected pc... been on and off all week, not helpful when zoom is used for meetings during the week 😫

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
394 Views
Message 2 of 4
Flag for a moderator

Re: Really slooooooow internet

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
Clintybob
  • 2
  • 0
  • 0
Joining in
387 Views
Message 3 of 4
Flag for a moderator

Re: Really slooooooow internet

0 Kudos
Reply
Emma_C
  • 8.28K
  • 512
  • 559
Forum Team
Forum Team
240 Views
Message 4 of 4
Flag for a moderator

Re: Really slooooooow internet

Hi Clintybob, 

Thanks for your post and welcome to our community. 

I do apologise for the issues you're having with the internet as well as the delay in responding. 

I've had a look into the back end of your services from here using the details you used to join the forums and I can see that an issue was fixed over the weekend. 

Everything is looking good from here at the moment, can you confirm if this is the case or if you're still having issues?

Let us know and we can assist further from here if needed. 

Emma_C - Forum Team
0 Kudos
Reply