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Really really low download speed

On M100 package but getting consistent speeds of below 40mb download over the last week. Have done all checks and spoken to neighbours also on VM and their speeds are fine. 

As we are working from home, this is making video calls very difficult. 

Please help?

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Re: Really really low download speed

are you using wireless or a wired connection?

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Re: Really really low download speed

Hi, 

Thanks for replying. Yes tested with your recommended speed tester with all devices disconnected from WiFi and 1 laptop connected via Ethernet cable. Our speed was still 43mbps when we should be getting approx 100Mbps.

Do you want me to send you the account details? 

Many thanks 

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