So I upgraded this week to the new Gig1 service. Received the router in the post and the process was easy enough.
Problem is that I am not seeing 1GBps speeds. The SamKnows router test is showing 1085, but this speed is not being seen on normal speedtests.
I have tried just to run the router in Modem mode connected by Ethernet to just one laptop (with Gigabyte adaptor) and getting max up to 450mb. WIFI also maxs out at same source of level.
Virgin did send an engineer round, he said there was nothing wrong with the line, and that it was because the 1GB was being shared around all the devices. I pointed out that in this test case there was just one device using the bandwidth, so this would not be the case.
I rang back in and spoke to 2nd level support who were going to put a trace on the router for a couple of days to monitor it's performance.
So question is should I be seeing such a drop off in speed and what can I do about it. Is it possible that the router is faulty? I have seen speed tests online over 900mb.
Due to the limitation of Gigabit Ethernet the max you will ever see is around the 940 mbps, in this case I would wait for the 2nd line to get back, a lot of the speedtest sites can vary when you are on the 1gbps service, the only reliable speedtest for that is the samknows.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks