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Reading 1GB Fibre - slow speeds

So I upgraded this week to the new Gig1 service.   Received the router in the post and the process was easy enough.

Problem is that I am not seeing 1GBps speeds.    The SamKnows router test is showing 1085, but this speed is not being seen on normal speedtests.

I have tried just to run the router in Modem mode connected by Ethernet to just one laptop (with Gigabyte adaptor) and getting max up to 450mb.   WIFI also maxs out at same source of level.

Virgin did send an engineer round, he said there was nothing wrong with the line, and that it was because the 1GB was being shared around all the devices.   I pointed out that in this test case there was just one device using the bandwidth, so this would not be the case.

I rang back in and spoke to 2nd level support who were going to put a trace on the router for a couple of days to monitor it's performance.

So question is should I be seeing such a drop off in speed and what can I do about it.   Is it possible that the router is faulty?    I have seen speed tests online over 900mb.

 

 

 

 

 

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Re: Reading 1GB Fibre - slow speeds

Bump

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Re: Reading 1GB Fibre - slow speeds

"Bumping" doesn't work in the conventional sense in these forums - the idea is that we (other customers with time on our hands and hearts of gold) pitch in first and deal with issues that VM can't or won't (eg wifi setup or device issues), we provide general advice on everything to complaints, installation and accounts management, and to a degree we triage technical complaints that VM will have to deal with.  VM's forum staff are most helpful, but they aren't here to respond to the latest reply, and generally focus on longer standing unresolved issues.  So you could still get lucky and get a response soon, but as a general rule bumping pushes you to the back of the queue, not the front.

And in this case, I suspect the reason you've got no responses is because you're an early adopter - I've no experience of the Hub 4 or the Gig1 service, so I'm in no position to comment about the issues you're experiencing, and that's probably true for most of the helpers..

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Re: Reading 1GB Fibre - slow speeds

I suggest updating the driver on your network card. I have 2 PC's one cants get past 400Mbps other is maxing at 940Mbps. Some older PC's just cannot handle it. I also suggest the Virgin Media Brentford server on speedtest.net

I am in Bracknell: Here is my speed test: https://www.speedtest.net/result/8826359333

 

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ThinkBroadband Quality Graph Gig1

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Re: Reading 1GB Fibre - slow speeds

Thank you for your advice.

I updated the drivers as advised.  

After resetting the router I got the expected speeds via wired connection, but has dropped back over the last few hours.

See how it goes.

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Re: Reading 1GB Fibre - slow speeds

Try doing a test from the hub by going here: https://samknows.com/realspeed/
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Re: Reading 1GB Fibre - slow speeds

Hello

One of the issues I see is the default Gigabit Ethernet has a potential frame throughput of 81000 per second and therefore a high throughput for actual data (about 118 MB/s), giving efficiency of 94%, or 940Mbps.

Regards Mike

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Re: Reading 1GB Fibre - slow speeds

I've got the same issue noticed the fault is possibly down to virgin not supporting powerline adaptors. I've tried their netgear power line adaptor and tp link powerline I still get the same issue. Issue appears around powerline adaptors and the new VM hub3.
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Re: Reading 1GB Fibre - slow speeds

Powerline adaptors are hit and miss due to their reliance on the property mains cables

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Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Reading 1GB Fibre - slow speeds

I have the exact same problem in Tamworth, Staffordshire. I had Gig1 Fibre activated around 10 days ago as an upgrade from 550. The max speed is 450 (if im lucky) which is slower that i had previously on the lesser package - I typically average 280mbps now. I used modem mode and google wifi, still slow. I bought a Ubiquiti Amplifi HD to replace google Wifi, still slow. The speed im getting is below the recomended minimum consistantly so I spoke with an engineer yesterday who basically said it becuse lots of people are working from home and becuase he has the same issue in Sutton Coldfield that there isnt much I can do. Seems like a crazy situation that im paying more for less!

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