I’ve been putting up with this problem almost weekly for the last 18 months. TiVo v6 box. Wired into router. Just gone out again. Reset box from the settings menu. Back up. Had difficulties all through lockdown because VM lost internet intermittently (I know this because my phone went to 4G) so I lost my work vpn connection. PC wired to router. No flashing lights on router usually but occasionally it rebooted itself. Location Wirral.
I will assume therefore, that all your connected devices are equally affected and that this is a broadband fault rather than a V6 problem. I've moved your post to the broadband board where other users more familiar with that side are likely to pick this up.
But as a starter for six...
As a starter for six...
1: Let's get all your modem stats.. Goto to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) but don't log in. Click on "router status", and copy & paste the data from each of the tabs.
2: If you haven't already, please setup a Broadband Quality Monitor and post a link to your live graph. It monitors your connection 24/7 and provides excellent diagnosis of any underlying issues.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
As well as checking the area faults - try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.