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Tarkustank
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Re: c133 Error code

I’ve been putting up with this problem almost weekly for the last 18 months. TiVo v6 box. Wired into router. Just gone out again. Reset box from the settings menu. Back up. Had difficulties all through lockdown because VM lost internet intermittently (I know this because my phone went to 4G) so I lost my work vpn connection. PC wired to router.  No flashing lights on router usually but occasionally it rebooted itself. Location Wirral. 

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japitts
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Re: c133 Error code

Better to start your own post than add to someone elses, I've done it for you 😉 

The V6 uses your home broadband, and it sounds like you're saying that is regularly failing, which in turn is impacting all your connected devices. Of which your V6 is one.

If so...then it's a broadband fault that needs rectifying and we can move your post to the broadband board where you're likely to get a better response.

Can you confirm your fault symptoms?

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Tarkustank
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Message 3 of 64
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Re: c133 Error code

Hey Jappits,

I confirm that the broadband dips out fairly frequently and whenever I check there are no known faults in the area. No problem with the speed most of the time 

cheers

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japitts
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Broadband dropouts

I will assume therefore, that all your connected devices are equally affected and that this is a broadband fault rather than a V6 problem. I've moved your post to the broadband board where other users more familiar with that side are likely to pick this up.

But as a starter for six...

As a starter for six...

1: Let's get all your modem stats.. Goto to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) but don't log in. Click on "router status", and copy & paste the data from each of the tabs.

2: If you haven't already, please setup a Broadband Quality Monitor and post a link to your live graph. It monitors your connection 24/7 and provides excellent diagnosis of any underlying issues.

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jbrennand
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Re: Broadband dropouts

As well as checking the area faults - try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Tarkustank
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Re: Broadband dropouts

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
133075000010.336256 qam25
2202750000740256 qam9
32107500006.940256 qam10
42187500006.640256 qam11
52267500006.438256 qam12
62347500006.438256 qam13
72427500006.338256 qam14
82507500006.538256 qam15
9258750000738256 qam16
102667500007.138256 qam17
112747500007.338256 qam18
122827500007.538256 qam19
132907500008.137256 qam20
142987500008.837256 qam21
153067500009.336256 qam22
163147500009.836256 qam23
173227500001036256 qam24
1833875000010.337256 qam26
193467500001037256 qam27
203547500009.637256 qam28
213627500009.438256 qam29
22370750000938256 qam30
23378750000938256 qam31
243867500008.938256 qam32


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked36.613671133817
2Locked40.311045138761
3Locked40.37611133923
4Locked40.310490111695
5Locked38.910937110458
6Locked38.612351123574
7Locked38.914234111628
8Locked38.914147121834
9Locked38.912789125754
10Locked38.910037131019
11Locked38.69060135570
12Locked38.99339135551
13Locked37.69505129897
14Locked37.315579144320
15Locked36.311027146638
16Locked36.612095132999
17Locked36.311999141436
18Locked37.312320136179
19Locked37.612953150295
20Locked37.612544157356
21Locked38.611830145325
22Locked38.610259147386
23Locked38.614827133760
24Locked38.625236128040
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Tarkustank
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Re: Broadband dropouts

Second

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13260000041.8512064 qam3
22580000041.8512032 qam4
33940000041.8512064 qam2
44620000041.8512064 qam1


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA00400
2ATDMA00330
3ATDMA00280
4ATDMA00280
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Tarkustank
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Re: Broadband dropouts

Third

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
.iyewrkldJKDHSUBsgvca6983


Primary Downstream Service Flow

SFID276
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow

SFID275
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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Tarkustank
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Re: Broadband dropouts

Last

Network Log

Time Priority Description
01/12/2021 15:05:55noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 09:35:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 06:15:6Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 06:15:0criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 06:15:0Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 06:15:0criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 06:14:59Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 03:33:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 03:33:10Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 03:33:5criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 03:33:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 03:33:5criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 03:33:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/11/2021 07:18:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/11/2021 04:26:23noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/11/2021 04:26:23ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 17:30:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 17:30:10Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 17:30:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 17:30:5criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Thanks in advance

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Tarkustank
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Re: Broadband dropouts

I have a Sam’s knows white box. I receive monthly reports. Usually good. I’ll see if I have one saved and send the screen grabs

cheers

neil

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