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Re: Wont help me with bad speed and won't let me cancel without large fee

Joining in

Hi I'm same situation as you 


Forum Team
Forum Team

Hi there @Ranihussain06 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

We are so sorry to hear that you are facing an issue with your connection, we have split this forum post so that we can look into your issues with your specifically. 

Are you able elaborate on the issues that you are facing and we will do all we can to help? 

Very Insightful Person
Very Insightful Person

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit Once done we can comment.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.

Once the test begins click on: Run full test to see all the stats.

The speed at the Hub should reflect your subscription.
The speed any WiFi device draws data at is limited by its data needs and technical abilities.

Do share the results of the full test.