Menu
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
580 Views
Message 1 of 8
Flag for a moderator

Re: Very slow

We're getting the same issue for all intents and purposes. D/L speed getting about 0.2 to 2.5 Mbps on the Ookla speed test, and maybe 3-7Mbps upload (so seems isolated to the downstream connection. Edit: Should be getting 54Mbps D/L guaranteed as we are on M100.

Called tech support and they asked me to do try wired connection, same result (worse if anything). Only started yesterday.

Really infuriating, I called them again today and as polite as they were, they told me that they definitely changed something and to monitor it for an hour and it should improve and to call back in a week if it does not. I feel there is 100% a line issue or something going on and I feel like I have no recourse to speak to an actual engineer about the fault, but they just say they cant see any other fault in the area.

0 Kudos
Reply
Highlighted
  • 19.58K
  • 1.72K
  • 4.28K
Very Insightful Person
Very Insightful Person
569 Views
Message 2 of 8
Flag for a moderator

Re: Very slow

@vtift would also need to check the hub if could post the downstream, upstream and network log from the hub shown in https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-3-0-access-denied/td-p/3947711

I've moved your post into a separated thread since helps keep track of posts rather than piggy backing onto somebody with similar issue

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
560 Views
Message 3 of 8
Flag for a moderator

Re: Very slow

Thanks Paul

Information is as follows:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14830000003.740256 qam30
21870000004.440256 qam7
31950000004.440256 qam8
42030000004.140256 qam9
5211000000440256 qam10
62190000003.940256 qam11
72270000003.940256 qam12
8235000000440256 qam13
92430000003.940256 qam14
102510000003.540256 qam15
112590000003.740256 qam16
12267000000440256 qam17
132750000004.340256 qam18
142830000004.540256 qam19
152910000004.540256 qam20
162990000004.640256 qam21
173070000004.940256 qam22
183150000004.940256 qam23
19323000000540256 qam24
20443000000440256 qam25
214510000004.340256 qam26
224590000003.740256 qam0
234670000004.140256 qam0
244750000003.940256 qam29



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9919631152
2Locked40.9796723211
3Locked40.9959625352
4Locked40.9700223285
5Locked40.3910818958
6Locked40.335244270
7Locked40.9107015434
8Locked40.354787418
9Locked40.358437522
10Locked40.359977519
11Locked40.361167747
12Locked40.3112228456
13Locked40.3931916710
14Locked40.9703820590
15Locked40.9800819534
16Locked40.31405112526
17Locked40.91022810440
18Locked40.3110199628
19Locked40.3122688970
20Locked40.3494111577
21Locked40.3435910050
22Locked40.3474910533
23Locked40.9582412716
24Locked40.912742

30085

 

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
559 Views
Message 4 of 8
Flag for a moderator

Re: Very slow

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537000804.85512064 qam86
2394000824.8512064 qam88



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000

 

Network Log

Time Priority Description

27/08/2019 11:27:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2019 08:40:59criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2019 08:40:59Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2019 08:41:0criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2019 08:41:4Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2019 08:41:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2019 08:45:55criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2019 08:47:2Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2019 09:40:57criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2019 09:40:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2019 09:41:1Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2019 09:59:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2019 16:40:38Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2019 17:43:49Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2019 18:10:51Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2019 18:51:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2019 18:51:58criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2019 18:51:58Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

0 Kudos
Reply
Highlighted
  • 19.58K
  • 1.72K
  • 4.28K
Very Insightful Person
Very Insightful Person
545 Views
Message 5 of 8
Flag for a moderator

Re: Very slow

power levels and SnR showing fine, could you reboot the hub and do heavy usage, stream do downloads etc..and repost, dont need to include the network log

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
518 Views
Message 6 of 8
Flag for a moderator

Re: Very slow

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14830000003.940256 qam30
21870000004.440256 qam7
31950000004.540256 qam8
42030000004.340256 qam9
5211000000440256 qam10
62190000003.940256 qam11
72270000003.940256 qam12
82350000004.140256 qam13
92430000003.940256 qam14
102510000003.740256 qam15
112590000003.740256 qam16
12267000000440256 qam17
132750000004.440256 qam18
142830000004.840256 qam19
152910000004.640256 qam20
162990000004.940256 qam21
17307000000540256 qam22
18315000000540256 qam23
193230000005.440256 qam24
204430000004.140256 qam25
214510000004.340256 qam26
224590000003.940256 qam0
234670000004.140256 qam0
24475000000440256 qam29



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.900
2Locked40.330
3Locked40.950
4Locked40.960
5Locked40.350
6Locked40.950
7Locked40.980
8Locked40.350
9Locked40.350
10Locked40.300
11Locked40.350
12Locked40.340
13Locked40.350
14Locked40.350
15Locked40.350
16Locked40.3220
17Locked40.350
18Locked40.360
19Locked40.300
20Locked40.350
21Locked40.340
22Locked40.300
23Locked40.360
24Locked40.360

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1537000004.875512064 qam86
2394000004.825512064 qam88


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
491 Views
Message 7 of 8
Flag for a moderator

Re: Very slow

Another VM customer in my street sent me Ookla speed test results of 0.17 down 8.5 up, if that makes any difference.

0 Kudos
Reply
Highlighted
  • 1.27K
  • 78
  • 126
Forum Team
Forum Team
380 Views
Message 8 of 8
Flag for a moderator

Re: Very slow

Hi vtift

 

Thanks for posting. Sorry to hear you're having issues with your internet speeds. Have you tried another speed test since your last post?

 

Have you tried a reboot of the router to see if this improves your speed? If you have we would then recommend a pin hole reset. Once you do a pin hole reset you will need to re-connect all your devices back to the hub.

 

Please try the above and if you still need assistance please come back to us.

 

Kind regards Jodi.

0 Kudos
Reply