Menu
Reply
starlir
  • 115
  • 1
  • 34
Up to speed
547 Views
Message 1 of 9
Flag for a moderator

Re: Upgrade from M600 to Gig1 - No Change in speeds with Hub 4

I have exactly the same problem but getting hold of someone with a brain on tech support chat is so far eluding me and currently been waiting more than 30 minutes being ‘entertained’ by the chat bot

0 Kudos
Reply
Adduxi
  • 6.1K
  • 512
  • 1.57K
Very Insightful Person
Very Insightful Person
529 Views
Message 2 of 9
Flag for a moderator

Re: Upgrade from M600 to Gig1 - No Change in speeds with Hub 4

Check the configuration tab in the Hub's admin page.  This will show the speed the Hub is provisioned for.

Browse to 192.168.0.1 and go to the Router Status page for the information.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
starlir
  • 115
  • 1
  • 34
Up to speed
524 Views
Message 3 of 9
Flag for a moderator

Re: Upgrade from M600 to Gig1 - No Change in speeds with Hub 4

Thanks, I’m in Modem mode so it’s 192.168.100.1. Sorted now thanks to yours and carl_pearce’s help

0 Kudos
Reply
Akua_A
  • 4.1K
  • 105
  • 286
Forum Team
Forum Team
471 Views
Message 4 of 9
Flag for a moderator

Re: Upgrade from M600 to Gig1 - No Change in speeds with Hub 4

Hi @starlir.

Welcome back to our community forums and sorry to hear you have been having this issue with your hub 4. We are however glad to see our community was able to help resolve this.

Please do not hesitate to contact us if you need any further help.

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
starlir
  • 115
  • 1
  • 34
Up to speed
463 Views
Message 5 of 9
Flag for a moderator

Re: Upgrade from M600 to Gig1 - No Change in speeds with Hub 4

Can you comment on the fact that some of the channels are out of spec and would need an engineer to resolve that at the cabinet?

0 Kudos
Reply
carl_pearce
  • 1.44K
  • 93
  • 317
Knows their stuff
452 Views
Message 6 of 9
Flag for a moderator

Re: Upgrade from M600 to Gig1 - No Change in speeds with Hub 4


@starlir wrote:

Can you comment on the fact that some of the channels are out of spec and would need an engineer to resolve that at the cabinet?


Because you started two threads it can cause some confusion!

https://community.virginmedia.com/t5/QuickStart-set-up-and/Upgrade-from-M600-to-Gig1-No-Change-in-sp...

 

0 Kudos
Reply
starlir
  • 115
  • 1
  • 34
Up to speed
442 Views
Message 7 of 9
Flag for a moderator

Re: Upgrade from M600 to Gig1 - No Change in speeds with Hub 4

Yes I know, thanks for linking to it. Created by mistake when I was in the throes of trying to resolve the problem!

0 Kudos
Reply
Paulina_Z
  • 4.35K
  • 161
  • 329
Forum Team
Forum Team
399 Views
Message 8 of 9
Flag for a moderator

Re: Upgrade from M600 to Gig1 - No Change in speeds with Hub 4

Hi @starlir,

Thank you for coming back to me via Private Message. I have been able to book in your technician appointment to look into your downstream issues for the first available time slot. 

You can keep track of and manage your appointment via your online account here: virg.in/myVM.

Please keep us updated on how your appointment gores and if you need any further assistance. 🙂

Thank you!

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Paulina_Z
  • 4.35K
  • 161
  • 329
Forum Team
Forum Team
336 Views
Message 9 of 9
Flag for a moderator

Re: Upgrade from M600 to Gig1 - No Change in speeds with Hub 4

Hi @starlir,

Thank you for updating me on how your technician appointment went via PM.

I'm glad to hear that your issue is now resolved and you're getting the desirable speeds! 🙂

Please get in touch on our public Forums again if you need any further assistance.

Thank you! 

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply