Hi Andy
I have moved your post to a separate thread as your issue is unlikely to be related to the thread you posted on unless you are a neighbour of Hastas. Separate threads for individual issues make it easier for everyone and avoid confusion.
Have you checked Service Status to see if anything is reported for your area there?
https://my.virginmedia.com/faults/service-status
What results do you get from the speed test built into the Hub 4 here? http://www.samknows.com/realspeed
The hub needs to be in router mode to run this test, but it should show the speed being delivered to the hub and the speed to your device. This test is useful to determine if the line speed is slow or the slow down is on the LAN side.
If you want VM to investigate then you might have a long wait on here as the forum is very busy and it is taking several days for staff to get to threads. You might be quicker calling VM. If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls.
https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...
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Scott
My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
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