My speed has been at best less than 25% of what I pay for and I am honestly just over this. (and I mean really infuriated) I simply don't have the patience to have these lengthy - try this - try that discussion anymore.
The contract is up and I'm really looking around for something better.
When I call, they book an engineer, with a threat of penalty if the issue is in the house, and EVERY time like magic - before the time that the engineer is due to turn up the problem is solved and appointment cancelled.
are there any ideas out there - or should I just head off to a new supplier?
Refresh data Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 39400036 5.1 5120 64 qam 12 2 46199971 5.1 5120 64 qam 11 3 60300078 5.1 5120 64 qam 9 Upstream bonded channels Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0
General Configuration Network access Allowed Maximum Number of CPEs 1 Baseline Privacy Enabled DOCSIS Mode Docsis30 Config file k;fg87dsfd;kfoA,.iyewrkldJKDHS
Primary Downstream Service Flow SFID 1801 Max Traffic Rate 230000061 Max Traffic Burst 42600 Min Traffic Rate 0 Primary Upstream Service Flow SFID 1800 Max Traffic Rate 22000061 Max Traffic Burst 42600 Min Traffic Rate 0 Max Concatenated Burst 42600 Scheduling Type BestEffort
Thank you for the logs and stats, straight away can see some problems on downstream as in 2 channels (11 and 12) are below specs, and also your upstream power levels are maxed out. I would go around and check that all coaxial connections to all VM equipment are finger tight as the stat issue could be down to noise ingress due to a loose connection somewhere.
Also you only have 3 upstream instead of 4 and there is a huge amount of Post RS Errors on your downstream again could be down the a loose connection.
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Following on from Mike... Reboot the Hub and check that the 2 RS error columns have both reset to 0's. Then check again at hourly intervals and see if the error counts are building up quickly. If they are then that usually means noise getting in - so you will need a technician visit to rectify.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.