Menu
Reply
Highlighted
  • 5
  • 0
  • 0
Tuning in
394 Views
Message 1 of 7
Flag for a moderator

REALLY SICK OF THIS!

My speed has been at best less than 25% of what I pay for and I am honestly just over this. (and I mean really infuriated) I simply don't have the patience to have these lengthy - try this - try that discussion anymore. 

The contract is up and I'm really looking around for something better.

When I call, they book an engineer, with a threat of penalty if the issue is in the house,  and EVERY time like magic - before the time that the engineer is due to turn up the problem is solved and appointment cancelled.  

are there any ideas out there - or should I just head off to a new supplier? 

SPEED TEST

 PING ms 24
 DOWNLOAD Mbps 42.85
 UPLOAD Mbps 19.28

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 211000000 2 38 256 qam 10
2 139000000 2 35 256 qam 1
3 147000000 2.2 36 256 qam 2
4 155000000 3.2 36 256 qam 3
5 163000000 2.4 36 256 qam 4
6 171000000 2.2 37 256 qam 5
7 179000000 2.2 37 256 qam 6
8 187000000 0.9 37 256 qam 7
9 195000000 1.9 38 256 qam 8
10 203000000 2.2 38 256 qam 9
11 219000000 2 25 256 qam 11
12 227000000 0.5 24 256 qam 12
13 235000000 1 38 256 qam 13
14 243000000 1.5 38 256 qam 14
15 251000000 1.7 37 256 qam 15
16 259000000 1.5 37 256 qam 16
17 267000000 1.7 37 256 qam 17
18 275000000 1.7 38 256 qam 18
19 283000000 2 38 256 qam 19
20 291000000 1.7 37 256 qam 20
21 299000000 2.2 37 256 qam 21
22 307000000 1.4 37 256 qam 22
23 315000000 1.5 37 256 qam 23
24 323000000 1.5 37 256 qam 24

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 30647 548
2 Locked 35.7 115499983 13852
3 Locked 36.6 78714264 2955
4 Locked 36.6 86172474 2407
5 Locked 36.3 110501572 3129
6 Locked 37.6 42150227 3235
7 Locked 37.6 25404801 3827
8 Locked 37.3 545178 2469
9 Locked 38.6 44090 1105
10 Locked 38.9 35717 625
11 Locked 25.6 33343125 80236850
12 Locked 24.2 30986469 94780838
13 Locked 38.6 5827391 1371
14 Locked 38.6 9838799 1121
15 Locked 37.6 11990570 537
16 Locked 37.6 6524214 475
17 Locked 37.6 483043 520
18 Locked 38.6 19290 424
19 Locked 38.6 44618 411
20 Locked 37.6 20235 775
21 Locked 37.6 18826 1094
22 Locked 37.6 18164 796
23 Locked 37.3 15705 334
24 Locked 37.6 15708 370

Refresh data
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400036 5.1 5120 64 qam 12
2 46199971 5.1 5120 64 qam 11
3 60300078 5.1 5120 64 qam 9
Upstream bonded channels
Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
k;fg87dsfd;kfoA,.iyewrkldJKDHS


Primary Downstream Service Flow
SFID 1801
Max Traffic Rate 230000061
Max Traffic Burst 42600
Min Traffic Rate 0
Primary Upstream Service Flow
SFID 1800
Max Traffic Rate 22000061
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort

0 Kudos
Reply
Highlighted
  • 4.86K
  • 895
  • 1.29K
Very Insightful Person
Very Insightful Person
391 Views
Message 2 of 7
Flag for a moderator

Re: REALLY SICK OF THIS!

Hello

Thank you for the logs and stats, straight away can see some problems on downstream as in 2 channels (11 and 12) are below specs, and also your upstream power levels are maxed out. I would go around and check that all coaxial connections to all VM equipment are finger tight as the stat issue could be down to noise ingress due to a loose connection somewhere.

Also you only have 3 upstream instead of 4 and there is a huge amount of Post RS Errors on your downstream again could be down the a loose connection.

Regards Mike

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 15.75K
  • 1.65K
  • 2.69K
Very Insightful Person
Very Insightful Person
379 Views
Message 3 of 7
Flag for a moderator

Re: REALLY SICK OF THIS!

Following on from Mike... Reboot the Hub and check that the 2 RS error columns have both reset to 0's. Then check again at hourly intervals and see if the error counts are building up quickly. If they are then that usually means noise getting in - so you will need a technician visit to rectify.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Highlighted
  • 5
  • 0
  • 0
Tuning in
350 Views
Message 4 of 7
Flag for a moderator

Re: REALLY SICK OF THIS!

Thank you for the input, RS error columns? where/ what is that, please.

 

This is from the network log

 

Time Priority Description
04/01/2020 17:31:58 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2020 17:31:58 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2020 17:31:58 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2020 17:32:3 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2020 17:32:3 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2020 17:33:17 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2020 17:33:17 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2020 17:33:17 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2020 17:33:18 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2020 17:33:55 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2020 17:33:55 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2020 17:34:31 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2020 17:34:32 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2020 17:34:36 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2020 17:34:37 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/01/2020 17:34:39 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Tuning in
347 Views
Message 5 of 7
Flag for a moderator

Re: REALLY SICK OF THIS!

Thank you for your help. Unless it's outside the building, everything checked and is in tight and right.
0 Kudos
Reply
Highlighted
  • 4.86K
  • 895
  • 1.29K
Very Insightful Person
Very Insightful Person
345 Views
Message 6 of 7
Flag for a moderator

Re: REALLY SICK OF THIS!

Hello

Looks like you are going to need an engineer so either call in on 150 or wait for a VM staff member to pick up the post.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 6.1K
  • 311
  • 541
Forum Team
Forum Team
340 Views
Message 7 of 7
Flag for a moderator

Re: REALLY SICK OF THIS!

Hi rojata,

 

Thanks for posting and welcome to the community. I am sorry for the broadband issues and do want to help get this fixed.

 

I'll send you a PM now as it does indeed need a tech visit.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply