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REALLY SICK OF THIS! STILL ON GOING - and no-one to talk to in support.

https://www.speedtest.net/result/9224961229

DownstreamChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1419000000235256 qam30
2187000000038256 qam7
3195000000040256 qam8
4203000000040256 qam9
5211000000-0.238256 qam10
6219000000-0.240256 qam11
7227000000-0.238256 qam12
8235000000-0.240256 qam13
9243000000-0.538256 qam14
10251000000-0.238256 qam15
11259000000-0.238256 qam16
12267000000038256 qam17
132750000000.238256 qam18
142830000000.538256 qam19
152910000000.538256 qam20
162990000000.538256 qam21
173070000000.238256 qam22
183150000000.238256 qam23
193230000000.738256 qam24
203790000001.537256 qam25
213870000001.537256 qam26
223950000001.936256 qam27
234030000001.936256 qam28
244110000001.935256 qam29
Downstream bonded 
1Locked35.7170
2Locked38.9170
3Locked40.3210
4Locked40.350
5Locked38.940
6Locked40.340
7Locked38.600
8Locked40.360
9Locked38.910
10Locked38.960
11Locked38.960
12Locked38.980
13Locked38.660
14Locked38.940
15Locked38.950
16Locked38.9190
17Locked38.9180
18Locked38.970
19Locked38.900
20Locked37.330
21Locked37.3260
22Locked36.6340
23Locked36.3200
24Locked35.5400
 
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Re: REALLY SICK OF THIS! STILL ON GOING - and no-one to talk to in support.

Hi.
What speed are you on?

Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: REALLY SICK OF THIS! STILL ON GOING - and no-one to talk to in support.

Hi Scott, I pay for  200 but receiving average of 50. I've unplugged and waited reconnected etc

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Re: REALLY SICK OF THIS! STILL ON GOING - and no-one to talk to in support.

Looking at the diag you have put on here it looks ok d/s power between +10 & -6 and snr above 34db and on the second one very few pre errors and no post errors.
Could you please send me your postcode and account number on a private message so i can check how long your hub has been on and also need to see the u/s power level as this can affect speeds if it is out of spec.
Thanks
Scott

Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: REALLY SICK OF THIS! STILL ON GOING - and no-one to talk to in support.

You got lucky, I'm paying for 350Mbps but getting only 3.5Mbps = 100 times!! My bill is £64.50, should I pay just £0.65 then next month...
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