Virgin Media Community

[keanie]

Hi

Virgin have been doing engineering works in my area today, after my connection came back online earlier I have been getting RCS partial service errors.

What is usually a rock solid 500mb connection has dropped down to 10mb at the most, can anyone help with this? I have done all the usual things such as rebooting the superhub as well as hard resetting it but the issue still remains.

[keanie]

and here is my network log

Network Log

Time	Priority	Description
26/08/2021 21:13:58	Warning!	RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 21:13:56	Warning!	Lost MDD Timeout;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 21:13:24	Warning!	RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 21:13:24	Warning!	Lost MDD Timeout;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 21:13:16	Warning!	RCS Partial Service;CM-MAC=*****************;CMTS-MAC=v;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 21:13:16	Warning!	Lost MDD Timeout;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 21:12:59	Warning!	RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 21:12:59	Warning!	Lost MDD Timeout;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 21:12:4	Warning!	RCS Partial Service;CM-MAC=1*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 21:12:2	Warning!	Lost MDD Timeout;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 21:11:59	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 21:11:59	Warning!	Lost MDD Timeout;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 21:11:27	Warning!	RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 21:11:27	Warning!	Lost MDD Timeout;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 21:11:27	Warning!	RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 21:11:26	Warning!	Lost MDD Timeout;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 21:11:26	Warning!	RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 21:11:26	Warning!	Lost MDD Timeout;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 21:11:8	Warning!	RCS Partial Service;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 21:11:7	Warning!	Lost MDD Timeout;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;

[Andrew-G]

How is it today?  Upstream power's too high and that's down to the hub trying (unsuccessfully) to overcome upstream noise.  If it hasn't settled down and the works have been completed then you'll need a technician to come and take a look.  I'll mark this post for staff to advise.

[keanie]

Hey Andrew, thanks for looking at the stats for me, the connection has gone completely overnight now, 
Superhub is just flashing green.

I’ve spoken to the guys on the phone and they are doing the usual script stuff saying it’s my WiFi etc, so no joy there. Hopefully one of the staff members on here will be able to assist when they see it 

[David_Bn]

Thanks for the update @keanie, I'll seek to have an engineer booked for you, check out the purple envelope in the top right hand corner for a private message from me

Kindest regards,

David_Bn

[keanie]

Issue has now been sorted and I am backup to full speed, engineer diagnosed a blown isolator in the box on the wall outside the house., said it was probably caused by a power spike during the engineering works that took place a few days ago.

Engineering work in readiness for 1gig to launch next month in my area so looks like I will be upgrading soon and getting a hub 4.

Keep up the great work at Virgin Media, service has always been top notch for me all the way back to the old Nynex days.

[keanie · Accepted solution]

Looks like I spoke to soon the issue with my connection has returned again today, connection keeps dropping with T3 Timeout, partial loss and MDD timeouts every couple of minutes.

can any of the community forum staff members have a look into this for me?

[Gareth_L]

Hello keanie

Sorry to see this has reared its ugly head again 

I can see from your other conversation, you have managed to get a Technician booked to come out. 

Can you please keep us updated on how the visit goes 

Gareth_L