RCS Partial Service

[i3k6]

Good evening,

Please could someone help me out, I have an issue with my connection. I have noticed that my internet speed is slower than usual, I have inserted the image below for my speed test. I have a Hub 3 router.

I checked the router status and it is saying RCS Partial Service and it repeats every hour.

Thank you.

[i3k6]

It's back to normal speed. It still says partial service on the router status, though.

[i3k6]

The speed is poor, again.

[i3k6]

Today's speed monitor.
 

[Adduxi]

How are you testing?  Wired or wireless?  The "red wall" on the BQM is a known bug.

Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

Also, have a read at this Hub status data - understanding network log messag... - Virgin Media Community - 4716616

[i3k6]

Hi. Thank you for your reply.

I have tested both wired and wireless on two different routers, connected to the Hub 3 on modem only mode. All very slow speeds.

I tried the pinhole reset to factory settings, and now it is slower than before. Sites load up very slowly.

I have had a look at the link you posted. I have a better idea of what has happened, but I still need an engineer to have a look at this.

Thank you.

[i3k6]

Another one.

[Gareth_L]

Hello i3k6,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with speeds

I have had a look at this ands the Downstream levels are way out of range.

The upstream has 3 missing channels. 

To get this issue resolved we will need to arrange for a technician to attend 
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L

[i3k6]

Hi, Gareth. 
Thank you, but I have already arranged a VM engineer to have a look at it. 
This started happening when I got upgraded to M350. I have been with VM for years and I have never had speed this low, ever. 

Do you know what is the worse that could happen if I stop paying? I am not on Direct Debit, I have filed a complaint and I am about to file another. I am not getting the service I paid for.

Thank you. 

[Lee_R]

Hi i3k6, thanks for getting back to us.

I am really sorry to hear you're having a poor internet service.  To answer your question, if your account falls into arrears, then it could have a negative impact on your credit file. In regards to the technician visit, please do keep us updated with how things go?

Regards

Lee_R