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vexedben
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RCS Partial Service - Slow Speed

I've been struggling for internet speed, on vivid200, with speed never really going above 10 meg, over the last couple of weeks. Noticed in the error logs that there is RCS Partial service and this morning I've noticed this error in the logs too: No Ranging Response received. 

 

Can anyone advise as to the best solution to this?

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MikeRobbo
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Alessandro Volta
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Re: RCS Partial Service - Slow Speed

How are you connecting your device, Wi-Fi or ethernet cable ?

 

It can be difficult diagnosing problems without some basic information.

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Andrew-G
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Re: RCS Partial Service - Slow Speed

Post in replies here the status pages for (only) Downstream, Upstream, Network log and we'll take a look.  Copy and paste as formatted text, don't use screenshots of images.  If you're using a device with a keyboard, Ctrl-A will select the contents of the active tab, Ctrl-C will copy it, and Ctrl-V will paste it into a reply.  The forum software will strip out details like IP address and MAC addresses, so when you get any "Invalid HTML message", just click on "post" a second time.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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vexedben
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Re: RCS Partial Service - Slow Speed

So in terms of connection, I am using WiFi. All connections have been checked and are all tight and I am using the router in mode mode, with a Netgear Nighthawk being used as the main router for the house.

There are no known issues with the service, however when running the online service test, I get 'Technical Issue' halfway through and it doesn't complete.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1307000000-10.235256 qam22
2139000000-17.929256 qam1
3147000000-12.231256 qam2
4155000000-12.427256 qam3
5163000000-17.325256 qam0
6171000000-14.230256 qam5
7179000000-934256 qam6
8187000000-9.435256 qam7
9195000000-1233256 qam8
10203000000-1133256 qam9
11211000000-932256 qam10
12219000000-6.730256 qam11
13235000000-6.737256 qam13
14243000000-7.737256 qam14
15251000000-8.536256 qam15
16259000000-8.736256 qam16
17267000000-836256 qam17
18275000000-6.737256 qam18
19283000000-8.237256 qam19
20291000000-836256 qam20
21299000000-10.435256 qam21
22315000000-936256 qam23
23323000000-737256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked35.781312
2Locked29.3981028916330233
3Locked31.61210441875848
4Locked27.5985968117225903455
5Locked25.4281121095174014
6Locked30.495496554231989
7Locked34.9138130252405
8Locked35.52870363117
9Locked33.4191062066296
10Locked33.39695819293
11Locked32.314367802244
12Locked306769751472023938
13Locked37.3607327
14Locked37.6159136
15Locked36.6141733
16Locked36.38781
17Locked36.6113710
18Locked37.614817
19Locked37.33185
20Locked36.327923
21Locked35.5196455
22Locked36.62838
23Locked37.61940

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1258000005.1512064 qam4
2326000005.1512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
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vexedben
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Re: RCS Partial Service - Slow Speed

Network Log

Time Priority Description

06/09/2020 09:34:47Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 09:34:31Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 09:27:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 09:27:40Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 09:27:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 09:27:12Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 09:25:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 09:25:19Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 09:21:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 09:21:1Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 09:16:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 09:16:48Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 09:14:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 09:11:29Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 09:10:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 09:10:36Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 09:06:50Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 09:06:36Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 09:06:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 09:05:25Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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MikeRobbo
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Re: RCS Partial Service - Slow Speed

Your Downstream and Upstream Power Levels are a mess and will require an engineer visit to put them right.

You can contact VM to report the problem using ...

Text service on 07533051809

150 from Virgin landline.

0345 454 1111 from any other UK  phone.

The best time to call is weekdays 08:00 to get a UK agent, anything after 10:00 you must realise that you are quite likely to get through to an offshore agent that doesn't speak English as a first language.

Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
Jodi_S
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Re: RCS Partial Service - Slow Speed

Hi vexedben,

 

Welcome to our community and thanks for posting. Sorry to hear you're having issues with our internet services we appreciate the frustration caused when you experience slow speeds.

 

Looking remotely from our end with the details you have provided form your community profile, we can see that an engineers visit has already been booked in for you.

 

Please can you let us know how this goes and if anything improves after your visit?

 

Kind regards Jodi

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