Recently I have been experiencing agonizing internet issues. I have been experiencing intermittent disconnection on all devices wired and unwired, rendering most tasks involving the internet painful at best.
When i check the network log i recieve a huge number of SYNC Timing Synchronization failure - Loss of Sync;CM-MAC or RCS Partial Service;CM-MAC= messages. These messages seem to occur completely randomly, some days i have none of these messages. Some days these last for an hour and 2 and then magically fix itself. Restarting router has no affect on them.
If someone could help me resolve this it would be amazing, especially since i work from home and these completely block my ability to work. So much so im considering moving to bt for the slower speed but hopefully more consistent connection.
Connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time.
Then we can check for any obvious problems with power, noise or error counts.
The posted hub status data shows massive post-RS (uncorrectable) errors on the downstream, high timeout counts on the upstream, and the network log shows repeated channel loss. If there's not an area fault this needs a technician visit, and worrying about a BQM (a third party service VM don't even pay for) is merely delaying the resolution.