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halifax1983
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Question about upgrades (I think the system is down)

I’m currently on the 350m package and want to know how much it will be for the 500M package. The 500m package is advertised at £46 for new customers, and but I currently £52. Whilst I understand I probably won’t get that price I would like to know how much it would be. I’ve tried  looking at my upgrades but keep getting this message

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johnsemple123
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Re: Question about upgrades (I think the system is down)

Yeah i've always had the same thing with my account. Would love to see what potential options are open to me

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newapollo
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Re: Question about upgrades (I think the system is down)

If in the the upgrades and offers section you see an Oops something went wrong message, it's because you either already have a discount and the systems require an extra bit of manipulation by the agents to set up any new discounts, or because the package you are on is no longer sold and again requires the extra manipulation by agents to change the package.

If you don't want to be tied up on the phone then you could try the text messaging service.

Just send  a text with a description of regrade  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. And is a little more frustrating than phoning.

If phoning it's best to call first thing on a morning, 8am, as it's less busy then.  Dial 150 from your Virgin landline, or 0345 454 1111, Options 1,1 and 4 Changes to your package

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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