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WiliamHurts
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Problems with Broadband speed

So I'm signed up to 100mbp/s fibre optic with Virgin.... for the first few months everything was good but for the past month my service has been erratic to say the least.

With a wired connection every time I've tested the speed it has been fine, however I can't run a wired connection to my xbox (only wireless) and the problems are unendless

I have two channels, a normal one and a 5g one. On the normal one my speed will fluctuate between 5 mbps and 25 mbps. However on the 5g one the speed rarely is above 6mbps. On top of that, ping on the normal channel is between 20 and 110 (literally it bounces up and down whilst gaming) and on the 5g channel I've had ping as high as 1400 (!!)

When I run a test on the super hub (diagnostics on the 192 url) it tells me my home network is experiencing a problem and it has a red exclamation mark next to "broadband services", however having been on the phone to Virgin customer support they have told me as my wired connection is fine they are not sending out an engineer and all they can suggest is to "monitor my wireless Internet speeds over the coming weeks"

Seeing as Virgin basically didn't help at all I thought I would turn to reddit! Is it possible for me to fix my Internet so I can get back to gaming on my xbox? It literally is unplayable with this wireless and Virgin seem adamant to not do anything. Any advice or help would be so greatfully appreciated!

Oh and thanks for reading this!!

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jpeg1
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Re: Problems with Broadband speed

If your wired speed is OK, get yourself a proper WiFi router or mesh system.  The VM Hubs - like most ISP provided devices - have very poor WiFi.

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Ayisha_B
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Re: Problems with Broadband speed

Hi @WiliamHurts,

 

Welcome to our Community Forums and thank you for posting. 

 

Really sorry to hear you are having issues with broadband speeds over your wireless connections.

 

We do not guarantee WiFi speeds as numerous factors can cause drops in performance but you would be able to achieve the subscribed service on a wired connection.

 

We have some tips here on getting the best out of your WiFi Speeds. I'd also recommend our Connect App to help with optimising your wireless connections if you have the Hub 3.

 

Let me know if you have any other questions.

Ayisha_B
Forum Team



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