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ian_mcgaughrin
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Problems with Broadband Speed - Please see stats below

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

659000000

0.2

38

256 qam

32

2

475000000

0.5

40

256 qam

9

3

483000000

0.5

38

256 qam

10

4

491000000

0.4

40

256 qam

11

5

499000000

0.2

40

256 qam

12

6

507000000

0

40

256 qam

13

7

515000000

0

40

256 qam

14

8

523000000

0

38

256 qam

15

9

531000000

0.2

40

256 qam

16

10

539000000

0.2

40

256 qam

17

11

547000000

0

38

256 qam

18

12

555000000

0.2

38

256 qam

19

13

563000000

0.2

38

256 qam

20

14

571000000

0.2

40

256 qam

21

15

579000000

0.2

38

256 qam

22

16

587000000

0

40

256 qam

23

17

595000000

-0.2

38

256 qam

24

18

603000000

-0.5

38

256 qam

25

19

611000000

-0.5

38

256 qam

26

20

619000000

-0.4

38

256 qam

27

21

627000000

-0.2

38

256 qam

28

22

635000000

0

38

256 qam

29

23

643000000

0

40

256 qam

30

24

651000000

0.2

40

256 qam

31

 

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

60299961

2.425

5120

64 qam

9

2

39399957

2.425

5120

64 qam

12

3

46200034

2.425

5120

64 qam

11

4

53699971

2.425

5120

64 qam

10

 

Time

Priority

Description

17/08/2020 15:09:20

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/08/2020 15:07:3

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/08/2020 15:05:20

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/08/2020 15:05:3

Warning!

LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/08/2020 14:13:28

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/08/2020 14:13:28

critical

Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/08/2020 14:13:22

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/08/2020 14:13:20

critical

REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/08/2020 14:13:20

Error

T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/08/2020 14:13:20

critical

Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/08/2020 14:12:25

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/08/2020 14:12:24

critical

REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/08/2020 14:12:24

Error

T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/08/2020 14:12:24

critical

Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:00:14

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:00:12

Warning!

ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:00:7

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:00:7

Warning!

ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:00:4

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:00:4

Warning!

ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Andrew-G
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Message 2 of 3
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Helpful Answer

Re: Problems with Broadband Speed - Please see stats below

Your upstream power levels are too low.  I'll flag this for the forum staff.  Usually this is an easy fix for the field technicans.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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David_Bn
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Message 3 of 3
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Re: Problems with Broadband Speed - Please see stats below

Thanks for your post on our Community Forums ian_mcgaughrin

 

I'll seek to have an engineer to come out to your property

 

Check out the purple envelope in the top right hand corner for my PM, advising you of when they're due to arrive

 

Kindest regards,

 

David_Bn