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Pretty Slow WiFi

For the last 3 days or something, the internet around the house has been pretty bad. We bought a new box (Hub 3.0) last week, so I'm sure that isn't the problem. I followed all the steps the Virgin Media website gave for trying to fix this problem, but to no avail. For reference, I use wired ad get around 160 mbps tops, but the last 3 days have been lower than 20 mbps, going above once every few hours or so to about 70 for a few seconds. Any ideas?
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Alessandro Volta
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Message 2 of 19
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Re: Pretty Slow WiFi

What is your contracted speed ?

What speed do you get at >> speedtest.net << with a direct connection using a Cat 5E/6 cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Message 3 of 19
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Re: Pretty Slow WiFi

So after testing, with a Cat 5e cable with my router on router mode I peaked at around 70 mbps with no other devices connected, sometimes dipping below 50, though I was contracted 200 mbps.
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Alessandro Volta
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Message 4 of 19
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Re: Pretty Slow WiFi

Can you Login to the Hub Settings and navigate to the Connected Devices page - what does it report the 'connection speed as for the cable connected device you used for the speed test?

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Message 5 of 19
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Re: Pretty Slow WiFi

It says 100 mbps

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Alessandro Volta
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Re: Pretty Slow WiFi

OK, thanks.

That tells us that the capability of the cable or the Network Interface Card (NIC) in the computer is not able to carry a signal more than 100Mbs.

What is the make and model of the device you are using to test with ?

What is the Operating System (OS) ?

Have you got another ethernet cable you can connect with and give it another try ?

 

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Message 7 of 19
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Re: Pretty Slow WiFi

Normally this problem could've been fixed, but the odd part is that I've reached speeds of around 160 mbps on my laptop with a cable, even with 5-7+ other devices connected, which is why I'm confused. Trying with other cables didn't change anything, my OS version is 19041.572 and I'm using an HP Pavillion Notebook. Thanks for all your help so far.
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Alessandro Volta
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Message 8 of 19
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Re: Pretty Slow WiFi

Go into your Device Manager and check for a driver update for the NIC, Windows updates can throw all sorts of wobblies into the OS.

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Message 9 of 19
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Helpful Answer

Re: Pretty Slow WiFi

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Message 10 of 19
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Re: Pretty Slow WiFi

All of the above is OK, but before moving on, how safe is it to post my BQM?
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