Virgin Media Community

[calumwarren]

Hi all

Hopefully the images are presenting below. As you can see from the screenshots, it all doesn’t look right, my setup is Ultimate Oomph, I have 1 Superhub 3 and 2 V6 boxes.

To achieve this the installer ran the main cable up to my first floor bedroom, through there into the second bedroom where the main wire enters into a technetics non-powered splitter and one branches off to the V6 in that room then the other branches off to outside the rear of the property and down to the living room below where the cable then enters into a powered HDU-200 and splits off to my second V6 and my Superhub 3.

Was there a better way of setting this up or is it pretty standard? Reason for all the info was incase that’s why my power levels are low and maybe there’s too much cable?

Thanks

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	-7.7	35	256 qam	1
2	147000000	-8.2	33	256 qam	2
3	155000000	-8	34	256 qam	3
4	163000000	-6.9	36	256 qam	4
5	171000000	-6.9	36	256 qam	5
6	179000000	-7	36	256 qam	6
7	187000000	-6.7	36	256 qam	7
8	195000000	-7	36	256 qam	8
9	203000000	-7.2	36	256 qam	9
10	211000000	-7.2	37	256 qam	10
11	219000000	-7.7	31	256 qam	11
12	227000000	-7.7	30	256 qam	12
13	235000000	-7.5	36	256 qam	13
14	243000000	-7.4	36	256 qam	14
15	251000000	-7.5	36	256 qam	15
16	259000000	-7.2	36	256 qam	16
17	267000000	-7.5	36	256 qam	17
18	275000000	-7.7	36	256 qam	18
19	283000000	-7.5	36	256 qam	19
20	291000000	-8	36	256 qam	20
21	299000000	-8.5	35	256 qam	21
22	307000000	-9	35	256 qam	22
23	315000000	-8.9	35	256 qam	23
24	323000000	-8.5	36	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors  

1	Locked	35	183151	1563
2	Locked	33.8	1033137	1470
3	Locked	34.2	1079259	717592
4	Locked	36.6	215751	570
5	Locked	36.3	32007	712
6	Locked	36.3	2089	628
7	Locked	36.6	1407	1863
8	Locked	36.6	677	423
9	Locked	36.6	893	250
10	Locked	37.3	1129	361
11	Locked	31.7	7163180	25164
12	Locked	30.5	73819070	40462
13	Locked	36.6	537	314
14	Locked	36.6	711	237
15	Locked	36.6	727	252
16	Locked	36.3	688	464
17	Locked	36.6	502	303
18	Locked	36.6	609	292
19	Locked	36.3	370	181
20	Locked	36.6	536	189
21	Locked	35.7	891	297
22	Locked	35.5	754	227
23	Locked	35.7	355	224
24	Locked	36.3	214	307

 

 

 

 

[calumwarren]

images incase they don’t show

[SCA1972 · Accepted solution]

@calumwarren Your image of the log has been rejected as it contains MAC addresses and this is against the forum rules, to protect your privacy.  If you copy and paste the log the forum will auto censor the MAC address for you. I would recommend you edit your post with the external links and remove the one to the log file image. Your other images have been approved.

Your power levels do not look healthy and you are probably going to need an engineer to visit and adjust those levels.  I would suggest calling VM and requesting a visit or wait here for one of the forum team to pick this up and if their checks also show incorrect power levels then they can help you book a visit.

______________________
Scott

My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

[Travis_M]

Hi @calumwarren

Thanks for posting on our community forum!

Sorry to hear about your issue, I am going to drop you a private message now to investigate further - please keep an eye on your inbox.

Regards

[calumwarren]

Hiya. I have managed to get an engineer visit tomorrow so I don’t need help that’s side of things. Just wanted to make sure I was correct to report what I’m experiencing so that an engineer won’t say it’s fine. 

[SCA1972]

---

@calumwarren wrote:

Hiya. I have managed to get an engineer visit tomorrow so I don’t need help that’s side of things. Just wanted to make sure I was correct to report what I’m experiencing so that an engineer won’t say it’s fine. 

---

@calumwarren That would have been useful information to put in your original post.

______________________
Scott

[calumwarren]

Sorry, first time posting 😴

[Travis_M]

Hi @calumwarren

Thank you for your reply

Great to hear you have an engineer booked, they will look to get this issue resolved for you.

Have a great day

Regards