12-05-2022 16:28 - edited 12-05-2022 17:08
Hi all
Hopefully the images are presenting below. As you can see from the screenshots, it all doesn’t look right, my setup is Ultimate Oomph, I have 1 Superhub 3 and 2 V6 boxes.
To achieve this the installer ran the main cable up to my first floor bedroom, through there into the second bedroom where the main wire enters into a technetics non-powered splitter and one branches off to the V6 in that room then the other branches off to outside the rear of the property and down to the living room below where the cable then enters into a powered HDU-200 and splits off to my second V6 and my Superhub 3.
Was there a better way of setting this up or is it pretty standard? Reason for all the info was incase that’s why my power levels are low and maybe there’s too much cable?
Thanks
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | -7.7 | 35 | 256 qam | 1 |
2 | 147000000 | -8.2 | 33 | 256 qam | 2 |
3 | 155000000 | -8 | 34 | 256 qam | 3 |
4 | 163000000 | -6.9 | 36 | 256 qam | 4 |
5 | 171000000 | -6.9 | 36 | 256 qam | 5 |
6 | 179000000 | -7 | 36 | 256 qam | 6 |
7 | 187000000 | -6.7 | 36 | 256 qam | 7 |
8 | 195000000 | -7 | 36 | 256 qam | 8 |
9 | 203000000 | -7.2 | 36 | 256 qam | 9 |
10 | 211000000 | -7.2 | 37 | 256 qam | 10 |
11 | 219000000 | -7.7 | 31 | 256 qam | 11 |
12 | 227000000 | -7.7 | 30 | 256 qam | 12 |
13 | 235000000 | -7.5 | 36 | 256 qam | 13 |
14 | 243000000 | -7.4 | 36 | 256 qam | 14 |
15 | 251000000 | -7.5 | 36 | 256 qam | 15 |
16 | 259000000 | -7.2 | 36 | 256 qam | 16 |
17 | 267000000 | -7.5 | 36 | 256 qam | 17 |
18 | 275000000 | -7.7 | 36 | 256 qam | 18 |
19 | 283000000 | -7.5 | 36 | 256 qam | 19 |
20 | 291000000 | -8 | 36 | 256 qam | 20 |
21 | 299000000 | -8.5 | 35 | 256 qam | 21 |
22 | 307000000 | -9 | 35 | 256 qam | 22 |
23 | 315000000 | -8.9 | 35 | 256 qam | 23 |
24 | 323000000 | -8.5 | 36 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 35 | 183151 | 1563 | |
2 | Locked | 33.8 | 1033137 | 1470 | |
3 | Locked | 34.2 | 1079259 | 717592 | |
4 | Locked | 36.6 | 215751 | 570 | |
5 | Locked | 36.3 | 32007 | 712 | |
6 | Locked | 36.3 | 2089 | 628 | |
7 | Locked | 36.6 | 1407 | 1863 | |
8 | Locked | 36.6 | 677 | 423 | |
9 | Locked | 36.6 | 893 | 250 | |
10 | Locked | 37.3 | 1129 | 361 | |
11 | Locked | 31.7 | 7163180 | 25164 | |
12 | Locked | 30.5 | 73819070 | 40462 | |
13 | Locked | 36.6 | 537 | 314 | |
14 | Locked | 36.6 | 711 | 237 | |
15 | Locked | 36.6 | 727 | 252 | |
16 | Locked | 36.3 | 688 | 464 | |
17 | Locked | 36.6 | 502 | 303 | |
18 | Locked | 36.6 | 609 | 292 | |
19 | Locked | 36.3 | 370 | 181 | |
20 | Locked | 36.6 | 536 | 189 | |
21 | Locked | 35.7 | 891 | 297 | |
22 | Locked | 35.5 | 754 | 227 | |
23 | Locked | 35.7 | 355 | 224 | |
24 | Locked | 36.3 | 214 | 307 |
Answered! Go to Answer
on 12-05-2022 16:43
@calumwarren Your image of the log has been rejected as it contains MAC addresses and this is against the forum rules, to protect your privacy. If you copy and paste the log the forum will auto censor the MAC address for you. I would recommend you edit your post with the external links and remove the one to the log file image. Your other images have been approved.
Your power levels do not look healthy and you are probably going to need an engineer to visit and adjust those levels. I would suggest calling VM and requesting a visit or wait here for one of the forum team to pick this up and if their checks also show incorrect power levels then they can help you book a visit.
______________________
Scott
My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
12-05-2022 16:31 - edited 12-05-2022 16:50
images incase they don’t show
on 12-05-2022 16:43
@calumwarren Your image of the log has been rejected as it contains MAC addresses and this is against the forum rules, to protect your privacy. If you copy and paste the log the forum will auto censor the MAC address for you. I would recommend you edit your post with the external links and remove the one to the log file image. Your other images have been approved.
Your power levels do not look healthy and you are probably going to need an engineer to visit and adjust those levels. I would suggest calling VM and requesting a visit or wait here for one of the forum team to pick this up and if their checks also show incorrect power levels then they can help you book a visit.
______________________
Scott
My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 12-05-2022 16:55
Hi @calumwarren
Thanks for posting on our community forum!
Sorry to hear about your issue, I am going to drop you a private message now to investigate further - please keep an eye on your inbox.
Regards
on 12-05-2022 16:59
Hiya. I have managed to get an engineer visit tomorrow so I don’t need help that’s side of things. Just wanted to make sure I was correct to report what I’m experiencing so that an engineer won’t say it’s fine.
on 12-05-2022 17:02
@calumwarren wrote:Hiya. I have managed to get an engineer visit tomorrow so I don’t need help that’s side of things. Just wanted to make sure I was correct to report what I’m experiencing so that an engineer won’t say it’s fine.
@calumwarren That would have been useful information to put in your original post.
______________________
Scott
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 12-05-2022 17:09
Sorry, first time posting 😴
on 12-05-2022 18:20
Hi @calumwarren
Thank you for your reply
Great to hear you have an engineer booked, they will look to get this issue resolved for you.
Have a great day
Regards