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Serena_C
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Re: Post upgrade to 1GB, internet is slower than the 200MB I left...

Hi @ckempo

 

Thanks very much for getting back to us with the details of following your engineer visit.

 

Sorry to hear that your splitter had not been changed to a 1-in 2-out one and that your HUb 4 was not performing as expected.

 

I'm glad to heat that your speeds have improved since the visit, thank you for the positive feedback about James.

 

Please do continue to monitor your speeds and let us know if anything changes.

 

Kind regards,

Serena

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