Post upgrade to 1GB, internet is slower than the 200MB I left...

[ckempo]

Hi all,

I upgraded to the 1gb package earlier in the year and am very disappointed with the results. It's now slower (~160Mbps) than the 200MB package that I left (that I routinely tested at ~180Mbps).

I have a Hub 4 in modem mode, with Linksys Velop throughout the house and a series of connected machines on a 1gb network switch. All my speed tests have been from a machine that's cabled, I'm utterly unconcerned about the wifi tbh.

My speedtests were initially OK - I got 875Mbps at one point in April a few days after upgrading (that's the fastest I've ever recorded) but my fastest speed in June was only 179Mbps, July is looking the same.

My hub stats look like this:

Cable Modem Status
Item	Status	Comments
Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
Channel Overview	Downstream	Upstream
DOCSIS 3.0 channels	31	4
DOCSIS 3.1 channels	1	0

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
8	466250000	3.6	40.4	QAM256	8
6	450250000	3.1	39	QAM256	6
7	458250000	3.3	40.4	QAM256	7
9	474250000	3.1	40.9	QAM256	9
10	482250000	3.4	40.4	QAM256	10
11	490250000	3.6	39	QAM256	11
12	498250000	4	40.4	QAM256	12
13	506250000	4	40.4	QAM256	13
14	514250000	4.3	40.9	QAM256	14
15	522250000	4.5	40.9	QAM256	15
16	530250000	3.9	40.4	QAM256	16
17	538250000	4	40.4	QAM256	17
18	546250000	4.5	40.4	QAM256	18
19	554250000	4.7	40.4	QAM256	19
20	562250000	4.5	40.4	QAM256	20
21	570250000	4	40.9	QAM256	21
22	578250000	4.4	40.4	QAM256	22
23	586250000	4.6	39	QAM256	23
24	594250000	4.9	39	QAM256	24
25	602250000	3.7	38.6	QAM256	25
26	610250000	3.3	39	QAM256	26
27	618250000	3	39	QAM256	27
28	658250000	1.6	39	QAM256	28
29	666250000	1.1	39	QAM256	29
30	674250000	1.4	38.6	QAM256	30
31	682250000	2.3	39	QAM256	31
32	690250000	1.3	39	QAM256	32
33	698250000	0.9	39	QAM256	33
34	706250000	1.4	38.6	QAM256	34
35	714250000	1.9	39	QAM256	35
36	722250000	2.5	39	QAM256	36

[Serena_C]

Hi @ckempo

Thanks very much for getting back to us with the details of following your engineer visit.

Sorry to hear that your splitter had not been changed to a 1-in 2-out one and that your HUb 4 was not performing as expected.

I'm glad to heat that your speeds have improved since the visit, thank you for the positive feedback about James.

Please do continue to monitor your speeds and let us know if anything changes.

Kind regards,

Serena