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HGP
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Message 11 of 18
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Re: Post RS errors intermittently slow speeds

Hi,

Just turned the hub off for 5 minutes as advised. This has cleared the post RS errors and updated the SNR that was at 38 instead of 40. 

The issues seems most prevalent in the evening around 9-11pm so I will see how it is this evening then come back to you.

Not been able to test wired connection yet as my partner is still unwell to use his work computer

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1d297b0ebcccf3e65c1418080b18a1022a870525
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HGP
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Message 12 of 18
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Re: Post RS errors intermittently slow speeds

After 3 hours Post RS error on channel 7 downstream and upstream channel 3 has dropped to 16 QAM modulation (this has been an issue since first got router, it is more often on 16 than 64). Usually get timeout errors on this channel too.

Upstream bonded channels
     
ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID
13940000047.5512064 qam2
24620000047.8512064 qam1
33260000047.5512016 qam3
42579997947.5512064 qam4
      
      
Upstream bonded channels
     
ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
      
https://www.thinkbroadband.com/broadband/monitoring/quality/share/1d297b0ebcccf3e65c1418080b18a1022a870525
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HGP
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Message 13 of 18
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Re: Post RS errors intermittently slow speeds

ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID
12590000003.240256 qam16
22510000003.240256 qam15
3267000000340256 qam17
42750000003.540256 qam18
52830000004.540256 qam19
62910000004.640256 qam20
7299000000540256 qam21
83070000004.640256 qam22
93150000004.840256 qam23
103230000004.940256 qam24
113310000004.840256 qam25
12339000000540256 qam26
133470000005.140256 qam27
143550000005.140256 qam28
153630000005.340256 qam29
163710000004.840256 qam30
173790000004.840256 qam31
183870000004.840256 qam32
193950000004.640256 qam33
204030000004.640256 qam34
21411000000440256 qam35
224190000003.740256 qam36
235230000005.540256 qam37
245310000005.540256 qam38
      
      
Downstream bonded channels
     
ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors 
1Locked40.3550 
2Locked40.3470 
3Locked40.3420 
4Locked40.3270 
5Locked40.9340 
6Locked40.3260 
7Locked40.33611 
8Locked40.3280 
9Locked40.3310 
10Locked40.3460 
11Locked40.3270 
12Locked40.9400 
13Locked40.3320 
14Locked40.3370 
15Locked40.9360 
16Locked40.3370 
17Locked40.3380 
18Locked40.9360 
19Locked40.9340 
20Locked40.3410 
21Locked40.3430 
22Locked40.9230 
23Locked40.3470 
24Locked40.3430 
https://www.thinkbroadband.com/broadband/monitoring/quality/share/1d297b0ebcccf3e65c1418080b18a1022a870525
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HGP
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Message 14 of 18
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Re: Post RS errors intermittently slow speeds

Issues still today, 3 of the SNR dropped from 40 to 38, should this happen?

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12590000002.740256 qam16
22510000002.740256 qam15
32670000002.438256 qam17
4275000000338256 qam18
52830000003.940256 qam19
6291000000440256 qam20
72990000004.540256 qam21
83070000004.140256 qam22
93150000004.140256 qam23
103230000004.340256 qam24
113310000004.340256 qam25
123390000004.440256 qam26
133470000004.540256 qam27
143550000004.540256 qam28
153630000004.540256 qam29
163710000004.140256 qam30
173790000004.140256 qam31
183870000004.140256 qam32
193950000004.140256 qam33
20403000000440256 qam34
214110000003.538256 qam35
224190000003.240256 qam36
23523000000540256 qam37
24531000000540256 qam38

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1d297b0ebcccf3e65c1418080b18a1022a870525
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HGP
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Message 15 of 18
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Re: Post RS errors intermittently slow speeds

upstream the modulation that drops has gone back to 64 but got anot6T3 timeout

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940014147.5512064 qam2
24620000047.5512064 qam1
33259998147.5512064 qam3
42579991747.5512064 qam4


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0010
4ATDMA0010

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1d297b0ebcccf3e65c1418080b18a1022a870525
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HGP
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Message 16 of 18
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Re: Post RS errors intermittently slow speeds

@David_Bn yes issues with multiple devices and wired connection.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1d297b0ebcccf3e65c1418080b18a1022a870525
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HGP
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Message 17 of 18
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Re: Post RS errors intermittently slow speeds

But very intermittent. After posting ethernet speed of 14.31 via ethernet. I ran WiFi again and it it was 113.52 then re did ethernet and it got 44.92 (all averages)

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1d297b0ebcccf3e65c1418080b18a1022a870525
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Akua_A
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Message 18 of 18
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Re: Post RS errors intermittently slow speeds

Thank you for your response @HGP

I have had a look into your hub data and service backend and everything appears fine. How is service today? Is there any improvement? 

Thanks,

Akua_A
Forum Team



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