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BezzaH
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Post RS errors / connection issues

intermittent errors since yesterday afternoon. tried the usual reboot / restart and its not solved teh issue.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1139000000-6.237256 qam1
2147000000-5.737256 qam2
3155000000-5.238256 qam3
4163000000-538256 qam4
5171000000-4.738256 qam5
6179000000-4.538256 qam6
7187000000-638256 qam7
8195000000-5.738256 qam8
9203000000-5.538256 qam9
10211000000-5.538256 qam10
11219000000-5.238256 qam11
12227000000-5.238256 qam12
13235000000-5.238256 qam13
14243000000-5.538256 qam14
15251000000-5.538256 qam15
16259000000-5.938256 qam16
17267000000-638256 qam17
18275000000-6.238256 qam18
19283000000-6.438256 qam19
20291000000-6.238256 qam20
21299000000-6.238256 qam21
22307000000-6.238256 qam22
23315000000-6.538256 qam23
24323000000-6.538256 qam24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.644937367332154
2Locked37.66775372794309
3Locked38.914015719942
4Locked38.916324435786
5Locked38.910492517943
6Locked38.66596516533
7Locked38.610350818552
8Locked38.914448435622
9Locked38.68539622795
10Locked38.62181615371
11Locked38.61740714499
12Locked38.67529418238
13Locked38.66853920761
14Locked38.61224914207
15Locked38.6764814142
16Locked38.9894214103
17Locked38.91138714346
18Locked38.91866516445
19Locked38.61235714177
20Locked38.6847014326
21Locked38.6864813622
22Locked38.6848313690
23Locked38.61022014420
24Locked38.61308812925

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000051512064 qam2
24620000051512064 qam1
32580000051512064 qam4
43260000051512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0090
3ATDMA0060
4ATDMA0050
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BezzaH
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Message 2 of 7
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Re: Post RS errors / connection issues

in case you need the graph

 

the bqm graph 

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jbrennand
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Message 3 of 7
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Re: Post RS errors / connection issues

That's a poor connection that probably needs a tech visit.

Can you do this first though - if it doesnt improve then call it in in the mprning
___________________________________

Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables.. Then switch the Hub back on and leave ~5 minutes

When all done, check back in the settings and ensure that the RS error counts and T3's have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS ones) you have a problem (noise) that only a Tech visit will sort.


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
BezzaH
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Message 4 of 7
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Re: Post RS errors / connection issues

errors started showing up pretty much straight away after doing what you suggested.  will wait till morning as suggested by yourself,and check the numbers again

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9657499
2Locked38.6683459
3Locked38.9627267
4Locked38.65200
5Locked38.91520
6Locked38.6972
7Locked38.9714
8Locked38.6703
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BezzaH
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Message 5 of 7
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Re: Post RS errors / connection issues

errors getting worse

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6167645677523
2Locked38.61910429376
3Locked38.92672221078
4Locked38.9174360370255
5Locked38.9164682156003
6Locked38.9191174894
7Locked38.9158244673
8Locked38.9153134433
9Locked38.6146882242
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jbrennand
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Re: Post RS errors / connection issues

dreadful - call it in asap

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Zak_M
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Message 7 of 7
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Re: Post RS errors / connection issues

Good morning @BezzaH 

 

Welcome back to the forums and thank you for taking the time to post.

 

I am sorry to hear that you have had some issues with your broadband. 

 

As a few days have passed since your last post, are you able to let me know how things are looking? 

 

Kind regards,

Zak_M

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