Fiber broadband installed in November. Speed/connection upstairs is terrible. I cannot use zoom without it freezing every couple of seconds/minutes. I'm constantly checking speed and it is frequently as low as 0.something or 4.something.
The hub was deliberately position in the middle of the house to improve on previous connections but it hasn't helped at all. The engineer at the time said he could come out if it wasnt any better or he could provide a booster box but I can't access either of these.
I've used the VM connect app to check the rooms upstairs and it's feedback was "great", which isnt true because I cant use my laptop in those rooms for video calls and the connection is generally v slow. I'm consequently not offered any options on the app such as a booster.
I live in a two story terraced house and the box is in the centre of downstairs. There is no way to plug directly into the hub from the room upstairs.
Its causing me so much stress particularly as I cannot get hold of anyone at virgin media to help me. Its affecting my already severe mental health problems.
The response I had from VM on twitter was that they cannot guarantee wifi speed. I get that maybe it would drop from 100mb but to the point where I cant do my job is ridiculous!
Please can anyone help?
Many thanks.