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Poor upload speed

KMKM
Joining in

I have been experiencing very slow upload speeds since September 2023.

My upload speed has been incredibly poor ranging from 0.2 to 0.8 mbps. My remote job is affeced my job because of this. This is very depressing and nothing has been done. I haven't even received a notification from Virgin media when this will be resolved.

1 REPLY 1

Robert_P
Forum Team
Forum Team

Hello KMKM

 

Sorry to hear of the broadband issues impacting your speeds and upload, we appreciate you raising this via the forums and welcome to the community!

 

From checking the connection and equipment we can confirm there is currently an ongoing area SNR issue impacting services. This is logged under ref F010876280 with an estimated fix time of the 10th October 2023, from the details it looks like it was first reported at the end of August.

 

Rest assured the team are continuing to work on this to find and resolve the cause of the SNR as soon as possible.

 

Rob