I am finding performance to be very poor, especially when trying to use Zoom or similar Video / VOIP calls. They sometimes work perfectly, other times they will fail entirely, and jumpy video, laggy voice and Dalek noises have become the norm.
Note If I hotspot my desktop to my mobile phone, I do not have these issues. My router also supports a USB 4G dongle as an alternative WAN input; if I plug one in, my issues go away, making me fairly sure the issue is some where from the SH3 and beyond.
All data below is based on a wired ethernet connection (not wifi) into my own router. Although I do work from home, I am not using a VPN.
My household is very small and I would describe our usage as "pretty low"; a single Netflix stream is probably as taxing as it gets.
A speed test is showing;
My download speed is below normal, but is workable (about 150Mbps). It is however exceptionally variable and will give wildly different numbers on subsequent tests and during the test, the "speedo arrow" swings all over the place (whereas I recall it being very stable in the past)
My upload speed is highly variable, but averages around 2Mbps (the min I've seen is below 0.5Mbps, the highest in recent days is 7Mbps)
In a terminal, outgoing pings (to say 18.104.22.168) are quite varied (from about 17ms to 70ms) and will on occasion timeout for a few pings before picking up again.I am using a SH3 in modem mode.
64 bytes from 22.214.171.124: icmp_seq=14173 ttl=115 time=22.123 ms
64 bytes from 126.96.36.199: icmp_seq=14174 ttl=115 time=70.579 ms
Request timeout for icmp_seq 14175
Request timeout for icmp_seq 14176
64 bytes from 188.8.131.52: icmp_seq=14177 ttl=115 time=65.237 ms
64 bytes from 184.108.40.206: icmp_seq=14178 ttl=115 time=27.930 ms
I have rebooted my equipment over the w/e, including the SH3.
After you came into my thread linking this one I've quickly scanned it, and you are struggling with the exact same issue with me I think, bad SNR (signal noise ratio), basically if there's a lot of noise on the lines (not talking about wifi, but the lines into the modem), you see this with the qam, when one goes down to 32 you might not notice it, but 2 of them, or any down to 16, you definitely will, and with any that aren't 64 you might notice it, you might not.
I don't know much about power levels so maybe someone can explain the importance of that to me (if you know please let me know!)
The next things I'd be interested to know:
Are virgin aware of the issue
What is the estimated time for them to fix the issue
What are we supposed to do in the mean time as this has been going on far far too long.
The only thing I can say that might clear the noise (but I don't think it will as it didn't for me) is unscrewing the wire into the modem and reconnecting it, if it's tied into a splitter for TV as well, do the splitter on all 3 ports and reconnect.
We should be so lucky in our house on a bad day to get over 0.2 Mbps , but yeah, it's definitely lower than it should be as it is with us.
I really appreciate you bringing me your thread as it does make me think it's virgin, I wonder how close we are to each other in the same area, I've heard that neighboring areas have struggled as well today (was told by a family member, not seen it myself).
Its very strange as I am also in area 22 but my BQM is below. Your BQM shows very high congestion.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx M200 Oomph - 5GB SIM + 3 extra SIM family plan - BT whole Wi-Fi - Sky Q ............................................................................................................................ Don't cry over Virgin price increase instead speak to retentions team and negotiate a better deal.