Had 200/20 broadband installed a couple of months ago and up until Thursday 11th June was getting a consistent 210-220 download and 20 upload. The router went offline on Thursday for about 15 minutes, and when it came back on my upload speed had dropped to around 7. Download speed is still fine.
First CS rep was very helpful and sent an engineer out the following day. He noted there was noise on the line, which was also noted on the router diagnostics.
There appear to be no reported faults, my broadband is still stuck on 7 upload, and CS are not being very helpful in resolving this. It is not my home network (have tested router with no other connections other than an Ethernet cable), and the speed does not fluctuate. It's as if some system has decided that's the maximum speed I can now get.
I don't want to call CS again - partially deaf, so struggle with phone conversations.
Post the Network, Upstream and Downstream logs from the hub admin pages
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An engineer was out the other day and confirmed there is no fault with the line. I had my hub connected with no other devices and was only getting 7.9 on the upload. He plugged in another hub into my line on a 300 account and it was getting a steady 330/35Mbs. It's as if my account has been set up to only do 220/8 as opposed to 200/20.