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Nope
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Poor upload and download speeds

Started today. I should be getting 100/10, what I am actually getting is something like 12/1. From route status: Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 691000000 1.5 38 256 qam 36 2 539000000 0.9 38 256 qam 17 3 547000000 0.7 38 256 qam 18 4 555000000 1 38 256 qam 19 5 563000000 1.5 38 256 qam 20 6 571000000 1.7 38 256 qam 21 7 579000000 1.2 38 256 qam 22 8 587000000 1 38 256 qam 23 9 595000000 1.2 38 256 qam 24 10 603000000 1.4 38 256 qam 25 11 611000000 1.4 38 256 qam 26 12 619000000 1.2 38 256 qam 27 13 627000000 1.2 38 256 qam 28 14 635000000 1.2 38 256 qam 29 15 643000000 1 38 256 qam 30 16 651000000 1 38 256 qam 31 17 659000000 1.2 38 256 qam 32 18 667000000 1.5 38 256 qam 33 19 675000000 1.5 38 256 qam 34 20 683000000 1.5 38 256 qam 35 21 699000000 1.5 38 256 qam 37 22 707000000 1.5 38 256 qam 38 23 715000000 1 38 256 qam 39 24 723000000 0.5 38 256 qam 40 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 38.9 19339169 482 2 Locked 38.6 7876963 753 3 Locked 38.6 8856353 669 4 Locked 38.6 9095777 697 5 Locked 38.6 9160885 789 6 Locked 38.6 9139341 727 7 Locked 38.6 11733733 594 8 Locked 38.6 10971767 832 9 Locked 38.6 11858422 717 10 Locked 38.6 12026165 714 11 Locked 38.9 13157342 448 12 Locked 38.6 12297148 443 13 Locked 38.6 14922896 616 14 Locked 38.6 16145787 483 15 Locked 38.6 18238568 725 16 Locked 38.6 19291468 790 17 Locked 38.6 18702068 440 18 Locked 38.9 19351089 434 19 Locked 38.9 20733132 639 20 Locked 38.9 20688143 562 21 Locked 38.9 21682259 316 22 Locked 38.9 21985832 454 23 Locked 38.6 21234430 485 24 Locked 38.6 21261619 313 Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 53700000 4.625 5120 64 qam 2 2 39400000 4.575 5120 64 qam 4 3 46200000 4.625 5120 64 qam 3 4 60300000 4.675 5120 64 qam 1 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0
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MikeRobbo
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Alessandro Volta
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Re: Poor upload and download speeds

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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