Poor speeds

[Damien-123_El]

Anyone any idea how I can up my Internet speeds! I'm already sick of the WiFi, as it doesn't work and has a consistent orange light on the front that should be white! And virgin says there's no problem with anything!!! I really say there is alot wrong! See attached pictures. Paying for m125 broadband package and booster! Here's my wired connection speeds! And this is the best one!

 

 

[jbrennand]

Orange light is just a fading LED - only time for concern is if it goes bright red.

Can you do a speed test like this first.

Connect a computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode”

(https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).

This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers (NOT pn an App) - as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets. For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third

https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...

[Damien-123_El]

Thanks again for that, but each thing you have asked me to do there is to do with a laptop or pc, both are not going to work for myself as its not problems with them I have, as I don't have a laptop and I haven't finished building my pc yet, only 1 part left to get though! It's my tv or ps5 and other bits like alexa or mobile phones that I'm having issues with! Myself and the kids have ran out of mobile data this month as its been working better than the actual Internet. 

If you have any advice for these then I shall give it a go! 

Cheers

[Ayisha_B]

Hi @damien-123-El,

A warm welcome to our Community Forums and thanks for your post 🙂

I am sorry for the issues you are experience with your broadband. I can appreciate that must be frustrating but I will be more than happy to help you. 

I have ran some checks on our system and can see currently your downstream signal levels are out of specification. As such, I will need to arrange a technician to come out to you as we can not resolve this remotely. 

Will pop you a PM now to confirm some details and we'll take it from there.

Speak soon 😄

[Ayisha_B]

Thanks for confirming the requested details via PM Damien
I've booked a technician for you to come out and have a look into the issue with your power levels. You can find confirmation of the visit via your online account.

Please let me know if there are any problems with the date or time and I can look to reschedule this for you. In regards to the appointment there are some details you need to know about. There will be no charge for this visit unless:

•The technician diagnoses the faults as not being caused by our network/equipment 
•The technician discovers that the fault or problem relates to your equipment
•The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the visit goes!

[Damien-123_El]

Spoiler

Sorry that date is no good for me, I'm away from home all that week for work! If you can reschedule it for the following Tuesday the 22nd that would be great 

[Robert_P]

Thanks for letting us know Damien-123_El, I'll let Ayisha know to try to get this updated.

Rob