Virgin Media Community

[Pliers]

I am only getting speeds of between 2 - 6Mb/s. 
My desktop is on a wired connection, router has been rebooted.
Wifi devices keep disconnecting.
Status says no problems in my area.

Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors

Locked	8	195000000 Hz	QAM256	-2.9 dBmV	39.9 dB	18041	7198
Locked	1	139000000 Hz	QAM256	-1.9 dBmV	40.3 dB	192364	134589
Locked	2	147000000 Hz	QAM256	-1.7 dBmV	40.3 dB	89823	21813
Locked	3	155000000 Hz	QAM256	-2.4 dBmV	40.3 dB	138365	63187
Locked	4	163000000 Hz	QAM256	-3.2 dBmV	40.3 dB	192909	139176
Locked	5	171000000 Hz	QAM256	-1.2 dBmV	40.4 dB	23339	14362
Locked	6	179000000 Hz	QAM256	-2.1 dBmV	40.3 dB	245399	176341
Locked	7	187000000 Hz	QAM256	-2.3 dBmV	40.3 dB	192898	68100

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate

Locked	4	39400000 Hz	ATDMA	47.5 dBmV	64QAM	6400000	30720 Kbits/sec
Locked	1	60300000 Hz	ATDMA	48.3 dBmV	64QAM	6400000	30720 Kbits/sec
Locked	2	53700000 Hz	ATDMA	48.3 dBmV	64QAM	6400000	30720 Kbits/sec
Locked	3	46200000 Hz	ATDMA	47.5 dBmV	64QAM	6400000	30720 Kbits/sec

[jb66]

Perhaps time for a more up to date router?

[Natalie_L]

Hi Pliers, 

Thank you for posting to the Community. 

I am very sorry to hear you have been experiencing slow speeds with the service. 

To clarify, was the speed test conducted on a wired or wireless connection please? 

Also, can you please confirm if you have an active BQM (broadband quality monitor) at the moment? If so, can you please provide the link?

Thanks

[Pliers]

It's ok now, my services were disconnected on 08/05/21 and I am with a new provider.

[Tom_F]

That's disappointing to hear Pliers, sorry we weren't able to help get things sorted. 

If there's anything else please let us know.

Tom