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Pliers
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Poor speeds of 2 - 6 Mb/s

I am only getting speeds of between 2 - 6Mb/s. 
My desktop is on a wired connection, router has been rebooted.
Wifi devices keep disconnecting.
Status says no problems in my area.

Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked8195000000 HzQAM256-2.9 dBmV39.9 dB180417198
Locked1139000000 HzQAM256-1.9 dBmV40.3 dB192364134589
Locked2147000000 HzQAM256-1.7 dBmV40.3 dB8982321813
Locked3155000000 HzQAM256-2.4 dBmV40.3 dB13836563187
Locked4163000000 HzQAM256-3.2 dBmV40.3 dB192909139176
Locked5171000000 HzQAM256-1.2 dBmV40.4 dB2333914362
Locked6179000000 HzQAM256-2.1 dBmV40.3 dB245399176341
Locked7187000000 HzQAM256-2.3 dBmV40.3 dB19289868100
Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked439400000 HzATDMA47.5 dBmV64QAM640000030720 Kbits/sec
Locked160300000 HzATDMA48.3 dBmV64QAM640000030720 Kbits/sec
Locked253700000 HzATDMA48.3 dBmV64QAM640000030720 Kbits/sec
Locked346200000 HzATDMA47.5 dBmV64QAM640000030720 Kbits/sec
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jb66
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Re: Poor speeds of 2 - 6 Mb/s

Perhaps time for a more up to date router?

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Natalie_L
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Re: Poor speeds of 2 - 6 Mb/s

Hi Pliers, 

 

Thank you for posting to the Community. 

 

I am very sorry to hear you have been experiencing slow speeds with the service. 

To clarify, was the speed test conducted on a wired or wireless connection please? 

 

Also, can you please confirm if you have an active BQM (broadband quality monitor) at the moment? If so, can you please provide the link?

 

Thanks

 

 

Nat
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Pliers
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Re: Poor speeds of 2 - 6 Mb/s

It's ok now, my services were disconnected on 08/05/21 and I am with a new provider.

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Tom_F
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Re: Poor speeds of 2 - 6 Mb/s

That's disappointing to hear Pliers, sorry we weren't able to help get things sorted. 

 

If there's anything else please let us know.

 

Tom 

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