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Poor speeds (for a 500Mbit connection) in the evenings

Hi,

I've noticed that maybe over the past week, the DL speeds of my supposed 500Mbit connection reduce substantially in the evenings and tend to hover around the 50Mbit mark. When tested earlier in the mornings when I sign on for work, I see speeds up to 550Mbit. Uploads are consistent at around 35Mbit, no matter the time of day.

As some people get significantly lower speeds than this, I almost feel guilty raising the issue, but then I remember I'm paying north of £60 a month for BB-only and then the guilt disappears. 

I can't provide the ThinkBroadband deets yet, as I've only just set that up. 

Info from my Hub 3 are posted below:

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Re: Poor speeds (for a 500Mbit connection) in the evenings

Cable Modem Status

Item                                       Status          Comments

Acquired Downstream Channel (Hz)
299000000
Locked
Ranged Upstream Channel (Hz)
60300002
Locked
Provisioning State
Online
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Re: Poor speeds (for a 500Mbit connection) in the evenings

Downstream bonded channels

Channel       Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000008.940256 qam21
21390000008.940256 qam1
3147000000940256 qam2
4155000000940256 qam3
51630000009.143256 qam4
6171000000940256 qam5
7179000000940256 qam6
8187000000940256 qam7
91950000008.940256 qam8
102030000008.840256 qam9
112110000008.540256 qam10
122190000008.640256 qam11
132270000008.540256 qam12
142350000008.843256 qam13
152430000008.843256 qam14
162510000008.843256 qam15
172590000008.640256 qam16
182670000008.540256 qam17
192750000008.440256 qam18
202830000008.343256 qam19
212910000008.540256 qam20
22307000000940256 qam22
23315000000940256 qam23
24323000000943256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.990
2Locked40.9150
3Locked40.950
4Locked40.9220
5Locked43.3320
6Locked40.9250
7Locked40.9220
8Locked40.9210
9Locked40.9200
10Locked40.9190
11Locked40.9120
12Locked40.9100
13Locked40.9120
14Locked43.350
15Locked43.3130
16Locked43.3100
17Locked40.970
18Locked40.970
19Locked40.9180
20Locked43.3140
21Locked40.980
22Locked40.9130
23Locked40.9160
24Locked43.380
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Re: Poor speeds (for a 500Mbit connection) in the evenings

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000240.8512064 qam1
23940009739.3512064 qam4
34620000040.8512064 qam3
45369994440.8512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0010
3ATDMA0000
4ATDMA0000
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Re: Poor speeds (for a 500Mbit connection) in the evenings


@HalpMeee wrote:

Downstream bonded channels

Channel       Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000008.940256 qam21
21390000008.940256 qam1
3147000000940256 qam2
4155000000940256 qam3
51630000009.143256 qam4
6171000000940256 qam5
7179000000940256 qam6
8187000000940256 qam7
91950000008.940256 qam8
102030000008.840256 qam9
112110000008.540256 qam10
122190000008.640256 qam11
132270000008.540256 qam12
142350000008.843256 qam13
152430000008.843256 qam14
162510000008.843256 qam15
172590000008.640256 qam16
182670000008.540256 qam17
192750000008.440256 qam18
202830000008.343256 qam19
212910000008.540256 qam20
22307000000940256 qam22
23315000000940256 qam23
24323000000943256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.990
2Locked40.9150
3Locked40.950
4Locked40.9220
5Locked43.3320
6Locked40.9250
7Locked40.9220
8Locked40.9210
9Locked40.9200
10Locked40.9190
11Locked40.9120
12Locked40.9100
13Locked40.9120
14Locked43.350
15Locked43.3130
16Locked43.3100
17Locked40.970
18Locked40.970
19Locked40.9180
20Locked43.3140
21Locked40.980
22Locked40.9130
23Locked40.9160
24Locked43.380

Your downstream power levels are a touch high, but in spec (-6 to +10 is in spec, 0dB considered optimal).

Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?

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Message 6 of 14
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Re: Poor speeds (for a 500Mbit connection) in the evenings

Worth pointing out that any speed tests I carry out are on a wired connection.

Also I'm using the VM Hub 3 in modem-only mode and using my own router

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Message 7 of 14
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Re: Poor speeds (for a 500Mbit connection) in the evenings

Live link is here

 

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Re: Poor speeds (for a 500Mbit connection) in the evenings


@HalpMeee wrote:

Live link is here

 


The BQM isn't working.

Could you trying creating it again?

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Message 9 of 14
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Re: Poor speeds (for a 500Mbit connection) in the evenings

I realised I had ICMP echo replies disabled in my router's firewall. I've enabled the replies now; hopefully that should show more meaningful info...😬

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Re: Poor speeds (for a 500Mbit connection) in the evenings


@HalpMeee wrote:

I realised I had ICMP echo replies disabled in my router's firewall. I've enabled the replies now; hopefully that should show more meaningful info...😬


Ah, didn't realise you were using your own router!

Yes, it is showing now. We'll need to leave if for an hour or so.

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