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Sarahdot007
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Poor speed

What is going on with the speed please, I only joined at the end of January and have had only one full month of advertised speed with weekends of poor speed am trying to log into a uni lecture and have had to use all my data and am now over for the month with virgin mobile which is going to cost me a fortune! I'm furious I am already paying to have a working connection I shouldn't have to use my phone to connect on my computer sat in my own house. This is not the first time I have had problems with no reported outage ready to cancel this contract plus net was so much better with a slower speed wish is never left!

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Anonymous
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Re: Poor speed

how are you connecting? Wireless or wired?
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Sarahdot007
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Re: Poor speed

Wireless I don't have facility for wired

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Anonymous
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Re: Poor speed

you need to test with a wired connection. VM do not guarantee wireless speeds or connections.
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Sarahdot007
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Re: Poor speed

Great so how do I cancel and move on with a dependable provider?

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Anonymous
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Re: Poor speed

no ISP guarantee wireless speeds.

 

Plus if you joined end of Jan you'll have early disconnection fees of £240 to leave early.

 

you can cancel by post or phone

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Corey_C
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Forum Team
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Re: Poor speed

Thanks for your post and welcome to the Community Forums, Sarahdot007,

 

Sorry to hear that you have been having connection and speed issues. Have you tried this on a wired connection?

 

Cheers,

Corey C

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